D
Horrible business practices
I purchased a $100 dollar e-gift card online as a present for a family member. They recently realized that they never used it because received the card. I found the original email with proof of purchase and contacted customer support with the hope that a new card could be issued. I was told that they purge all purchase records after 18 month so they had no way of tracking its use unless I provided them with the actual card number - which I cannot do because it was never received! We have to keep personal tax records for 7 years but they get rid of purchase info after 18 months for gift cards that never expire???? What a load of nonsense! it's clearly an attempt not to help consumers recover what they rightfully paid for. Look to other companies that actually value their customers.