Bass Pro ShopsReviews of basspro.com

Ordered Shotgun ammo for household protection in March. I knew that ammo was hard to come by with the COVID pandemic but found shotgun shells that met my needs available and in stock on BPS web site. To get free shipping, added a fishing shirt that I didn't need, but it put me over the free shipping threshold. The shirt arrived on time. Then the first email arrived stating the ammo was delayed by a week. Then around that delayed delivery date, I received a second delay via email. I tried to chat with someone, but that service was not operating, so I sent an email. No REPLY. Then a third delay and a fourth, now possibly mid May. The supposedly in stock ammo is now delayed 6 weeks (so much for protecting the household) and I again sent an email with No REPLY. Terrible customer service. Can only presume my in stock ammo went out the door to an insider. Never have had such a poor on-line experience. Since you can't open up most of your stores, how about shifting some personnel to handle on-line orders.

Ridiculous. This company has absolutely no idea as to how to conduct business online. My order has been delayed indefinitely and there is no way to communicate with them - no telephone answer, no email response, no chat line help. Nothing works. Nothing is there. Customer service is simply not there in any way, shape or manner. They should just throw up their hands and give it up. Bankruptcy is definitely on the horizon.

Placed my order today and they just sent me a cancellation notice that they probably can't even get the product with in 60 days. If you don't have the product available through your suppliers you should not take the order. Will be the last time I ever order anything from Bass Pro Shop.

Absolutely the worst online buying experience. They charged my card. Then stated my card was declined. Which wasn't true. Then went to look up my order. And it was gone. Save your time and money. Don't shop with Bass pro shop ever.

I placed an order online to be picked up at the store. The store isn't open for shopping but is for order pickup. I received an email that my order was ready and I could pick it up at the Tacoma store. I went to the store to pick up. The doors were locked but there was a number to call. The number went straight to voice mail. I called the store number. No answer. I went to the back of the store to package pickup (per the instructions on the sign on the door) and rang the buzzer for 10 minutes with no answer. If they are going to offer a service, they should support it. Offering the ability to pick up an order and then not having staff there so you can pick it up is unacceptable. Don't waste people's time. Close completely if you can't deliver on what you promise.

I placed an order with bass pro shops for a size 1 Oz shad jig head and when it arrived, it was a 1/4 oz shad jig head. I been waiting all week just to receive my items to use on the same day it came, it did not go well. I have no idea why they changed it to 1/4 oz when I clearly ordered a 1 oz shad jig head. Asked for a refund but the only option was for them to give me a printed label to ship it back and it was $7, my shad jig head was only $4 so I would receive no refund which also really made me upset.

BPS website checkout does not work properly - had to call to order products. Took 30 minutes to contact BPS customer service rep to order 3 fishing lures with 2 day shipping (Wed. March 25th 2020) delivery to be Friday, 27th. Received confirmation from customer service rep and email after order is placed. 6 hours later email from BPS says they cancel one of the three lures ordered (no reason given), shipped one and other still has no status. I checked the tracking link and now delivery of single lure is now Monday, March 30th. Bass Pro Shops use to be great, now just poor service, poor product availability - fix this Johnny and Michael P. McDermott.

I ordered 9mm ammo from Bass Pro. I got an email saying it was delayed, then got an email a few days later saying it was cancelled with no explanation. I had used a gift card which I had thrown away after using up the balance. They "credited" the gift card which I no longer had, nor did I have the full number as they only show the last 4 digits in the email. When trying to contact them by phone or chat, waited over a half hour on both and nobody picked up. I Shouldn't be surprised that a company that pushes Bluegreen timeshares, which have been sited many times for illegal sales practices and misleading the public, is unreliable.