Bass Pro ShopsReviews of basspro.com

I used to be a huge fan of Bass Pro Shops, but something has happened and their customer experience and service fell off a cliff! They canceled multiple items from orders on Black friday saying they were out of stock(in-stock at time of purchase) and had some inventory issues. Then they refuse to offer a price match for me when they do get back in stock. Then even simple exchanges get messed up, and they just without notice refund me instead of the exchange I requested, afterwards telling me they were out of stock at the time of return. They treat you like you are trying get away with something, when I am not being unreasonable. Maybe since they bought Cabelas, they think customers have no other choice.

Order takes over 15 days to ship, never ever seen any company has such a bad working attitude and shipping efficiency. 15 days you can walk from California to Texas thats how slow bass pro shop is. Their employess are probably drinking having party in the warehouse and not giving a ** to your order. Oh and by the way, the don't have free return for this delay order and charge you $7.5 for the shipping. Order on Amazon or academy instead in the future bass pro is totally trash

They don't know how to properly update inventory / manage website. 90% of my orders are either canceled on me or stay "in process" forever.

Ordered Sunglasses from Bass Pro it took 13 days to get them. They were not as advertised so I returned them using the online return. It took 20 days for them to receive the sunglasses back. They went from Texas to California then to Wisconsin. I contacted them to see when my credit card would be credited. They stated 6 to 8 weeks. As of today still no refund. How is this company still in business with great service like that. I will never purchase anything from them again.

I ordered an item from BassPro online. They sent the wrong tracking number. Two employees working at the call centre could not even tell me where it was shipping from. Or find the correct tracking number. The email button on their email did not work. The 1-800 button didn't work either. If you have problems don't even talk to staff at the call centre; they have no access to info. Ask for a supervisor only. I won't order from BaddPro ever again.

The website is a nightmare. Couldn't get a E-Card with Chromebook. Then PayPal wouldn't work. Called & they always give the same answer delete browsing history, still NG. Went to windows still NG with Paypal. Had to use a CC which I was trying to avoid. So 2 days & 10 tries later got something.

Stuck with A Remington hunting rifle that I never got to use that needs A simple fix and they can't take care of the issue!

They have nothing in stock anymore. Academy sports does tho