Bass Pro ShopsReviews of basspro.com

If you want a company that can get your item ordered a week after you actually order it and get it in store in just over a month.... These are your guys. Nobody can beat this company's mediocrity, so don't even try. Really, and I mean this enthusiastically, they are operating at the pinicle of one star service..... I would say that they are so one star, that other one star companies should feel ashamed at their inability to compete with this titan of useless supply chain managers and CSRs. Brava, Bass Pro Shops and Cabelas. You have set the bar high.

rude sales people any business is only as good as the people that work for them that was my last time in that place

I have also submitted this review directly to Bass Pro shops. It is relating specifically to the Bridgeport Ct. Boating center in that Bass Pro shop. In late 2020 I ordered a brand new Bass Buggy pontoon boat. It was ordered with all the options (mooring cover, trolling motor, fish finder and second battery. The boat came in during the late winter and so I drove the 120 miles to Bridgeport to get it. They were busy and had several people working and when it was time for the boat inspection, they showed me everything and asked if I ever owned a boat before. I have owned multiple boats prior to this and so they felt it was not necessary to start it. At the time I was ok with this thinking that they had already set it up and made whatever adjustments were needed from the factory, plus I have owned inboard and outboards. I drove it home and waited about two months for the weather to break so I could launch it in our lake. After backing the trailer in the water i turned the key to find nothing happened. After spending an hour at the launch and getting nothing, I brought it back home and called Bass Pro. They were unable to send someone up to me to see what was the issue and asked if I could drive it back to Bridgeport (120 miles each way) to leave it because they were too busy with 'other customers' to promise they could get to it if I brought it down. Not wanting to spend two more days driving that far, I found a dealer service center in Amsterdam NY (1.5 hours north of me) and called them. They walked me through several things and I finally discovered the problem was that the shift linkage was out of adjustment and the boat was in gear regardless of where the throttle was. Clearly Bass Pro never even tried to start the boat at the store or they would have identified this issue. But they were perfectly ok sending it out of their shop. I brought the boat north and dropped it off. At that time the repair dealer notified me that the swim ladder that came with the boat was bent and one seat was broken. I have since gotten a recall on all of the seats. They worked to get the replacement seat and ladder and fixed the linkage. They indicated to me that it was clear, no one ever tried to start this boat because this problem would have been fixed. I picked the boat back up and when I got it in the water, the trolling motor battery (option installed by Bridgeport Bass Pro) was dead and would not hold a charge. I called and they asked if I could bring the battery back. Again another 240 miles for a battery? I decided to purchase a new battery on my own rather than deal with them. So after almost $25,000 and traveling just under 500 miles on the road I got my boat started. I am writing this to anyone purchasing a boat because this should never happen. No dealer who sells brand new vehicles should ever let a single vehicle leave without starting it and making sure it works. If they do, then when it does not work, you should do what you can to fix it and not say you are too busy with 'other customers'. Bridgeport Bass Pro should not be at the top of anyones list for spending tens of thousands of dollars on a boat. As far as warranty service, finding another warranty service center who has complete support is the only thing that got my boat in the water.

I wish I had seen these reviews before I purchased. Well, I ordered online for ship to store. Got the merchandise it was too big. I returned it to the store. Well, in order to get a credit to my original credit card then need to scan my drivers license into their computer system. What are they going to do with that information. They said it is for my safely. They were making a credit to the original card that was used for purchase. I will never purchase from them again. Becareful.

Branson store. First the employee had no clue where the product I was looking for was located. Once we found it went to check out. There were 2 check out open an 15-20 people in line. 3 employees were messing with 1 register. Get to window and tell them I signed up for their club and proceeded to give them my phone number. Employee said we can’t look it up anymore you have to go online and put it in. When done I looked back and the line was passed the checkout are down main aisle and no other checkers called. I sure wish there was an alternative to bass whatever because they sure aren’t pro’s when it comes to customer service and they should be for the amount of money they charge for their products.

I ordered $400 worth of merchandise for Christmas I've so far received wrong items and one of my most expensive gifts is missing and nobody can tell me when it will be here I've tried calling and nobody seems to want to help so I've since placed my order with farm and fleet who Ordering yesterday is already shipping out today!Bass Pro shop sucks!

I've been looking for a specific item everywhere. The website showed it in stock in store. Drive 1 1/2 hours to get there when they open the doors, rush to that section, first customer there, none in stock. Asked associate about it, he said sometimes it takes a couple hours for the site to catch up. I asked how is that, I'm first one here. He said you should have called first, we haven't had any of that in a long time. They falsify stock levels to get you in store, figuring you'll buy something else.

Wow, for a company with "Bass" in it's name the lure selection is really poor as compared to Tackle Warehouse. Cyber Monday sale items were also extremely underwhelming in choice and quality. Sadly, my wife bought me several gift cards for BPS...