Bass Pro ShopsReviews of basspro.com

I wanted to buy 2 boat chairs for my new Bass Tracker. 5 plus weeks later no seats. 10 calls mostly unanswered and the people I talked to were very nice but achieved nothing . Spoke to Hermantown GM twice, gave his word to handle the seats. Nothing! 3 emails, one to the CEO nothing! Crickets! Don’t waste your time this hasn’t a clue what ethics are. Pitiful

Beware that BPS requires signature on delivery AND will not let you pick up the package from FedEx even with ID and if you call them. I trusted them with a time sensitive order but because I work during the day, I now must leave on my trip without it. All that was required was a call to FedEx to remove the restriction but they refused even if the customer called and identified himself. What a fantastic company.

Bought a boat and feels like I am closing on a Mortgage! I am on day 7 and they are saying another 3 days before I can pick it up. The boat was in stock when I done the application and put a deposit on the boat. I may get buyers remorse and back out.

I bought a Sig GTO 9mm from them for over $2,500 for the pistol and out of the box 4 things were wrong. I wrote an honest review on the Bass Pro website, received a confirmation email and they decided to NOT post it because it was a negative review. I can tolerate a lot of things but this is lying to the public. If you only post positive reviews to raise the ratings, consumers are given misleading info... Honest companies would post even the reviews that talk about how the product has fallen short. To pay a premium to shop there and get this treatment, is just awful. How can I ever believe their ratings or reviews again? How can anyone?

This review is about Bass Pro Shops and Cabela' websites. I went to do a search for products I might be interested in on these sites. When I landed on their web pages, their sites would not allow me to search for products unless I would consent to allowing them to know my location. Don't get me wrong, I love these stores. But I don't feel they have to know my location to be able to look at their products. I know which store I want to shop at. If I decide to buy, then I will give them my address. Shame on them; they are not the only stores that I can buy sporting equipment at, and until they change their policy, I will not be buying from any of their online stores.

1★ – Very frustrating experience with online order & customer service I had a really disappointing experience with Bass Pro Shops Canada (basspro.ca) trying to purchase a Mercury 9.9 outboard that was listed on sale. The website clearly showed the motor as available and allowed me to go through the full checkout process, including entering all my information and selecting ship-to-store. After that, everything fell apart. I was told conflicting information from multiple sources, and no one seemed to take ownership of the issue. The store told me to contact customer support. Customer support told me to speak with the Abbotsford store manager. I was also told I would receive a callback from the store—which never happened. I just kept getting the runaround with no resolution. In the end, they would not honour the sale price, even though the listing error was clearly on their website. That’s extremely frustrating as a customer who acted in good faith. Because of all the delays and confusion, it also ended up impacting a fishing trip my son and I had planned. If I had known this would happen, I could have gone to another store from the beginning and avoided the whole situation. To make matters worse, communication just stopped altogether—my emails eventually went unanswered, and the item was removed from the website shortly after. From my perspective, that only added to the frustration and lack of transparency. On top of that, email responses felt generic and impersonal, like they were generated by AI, which didn’t help address the actual issue or provide any real support. Overall, this experience left me feeling like they don’t stand behind their advertised pricing or value their customers’ time. I expected better from a major outdoor retailer. Very disappointed.

Ordered a pizza oven. It arrived late & it was obviously either returned damaged not in its original box, or was damaged extensively in the warehouse. The box looked like it was taped up via a kindergarten class. The oven was dented up an lot, inside & out. There was no knob, no manual, the lid wouldn’t shut properly, & the gas line wasn’t aligned properly. UC we had used it, it would have blown us up. And because of no knob, no manual, & the way it was packaged, this was not done via shipping. It was done at Bass Pro Shop & shipped this way. Absolutely the worse ordering experience I’ve ever experienced.

I had a very frustrating experience trying to pick up a firearm order at Bass Pro Shops. I recently moved, and my driver’s license still shows my old address. I brought my valid government-issued photo ID along with my current vehicle registration showing my updated physical address. Bass Pro’s own pickup instructions say that if the address on your photo ID does not match your current residential address, you may be required to provide a second form of government-issued documentation with your current physical address, such as a vehicle registration, voter ID card, concealed carry permit, hunting license, etc. That is exactly what I brought. My driver’s license was my photo ID, and my vehicle registration was the supplemental proof of current address. However, the employee/manager still turned me away and acted like I was trying to use the registration as a photo ID, which was not the case. To make it even more frustrating, I contacted several other local firearm shops afterward, and they all said that a valid driver’s license plus current vehicle registration is acceptable for this situation. So it appears this was either a misunderstanding by the store or an overly restrictive store decision that was not clearly explained. I understand firearm sales require strict compliance, and I respect that. But customers should not be turned away when they bring the exact type of documentation Bass Pro’s own instructions say may be used. The process was confusing, poorly handled, and wasted my time. Very disappointing experience.