Bass Pro ShopsReviews of basspro.com

Bass Pro Shop is a failure! I ordered a new unopened scope and now this is the 3rd used marked up display scope Bass Pro has sent to me. I keep sending them back and they keep sending used marked up display scopes, I did not pay full retail to accept a used marked up, dead battery open box, fingered up, used display scope. Bass Pro is guilty of fraudulent business practices, They advertise new products and then shipped used marked up, dead battery, open box junk.

Complaint : Unfair Treatment and Racial Discrimination I am writing to express my deep disappointment and frustration with the service I received at Bass Pro on 12/14/2024. My family and I had an appointment to take a photo with Santa Claus at 11:00 AM, but we were treated unfairly and discriminated against due to our Asian heritage. Upon arrival early around 10:10AM, we found that there were already three families waiting in line ahead of us. However, when it was almost our turn, a staff member told us to come back at 11:00 AM, despite our scheduled appointment. Meanwhile, walk-in customers who without appointments were allowed to take photos before us. We felt disrespected and frustrated by this unfair treatment. When we approached the staff member to complain, he became defensive and dismissive. His attitude was unprofessional and rude, which made us feel even more uncomfortable. It seemed that he was singling us out because of our Asian background, as the white families ahead of us did not experience any issues. At 10:50AM, we got into the line and we eventually spoke to the manager about this issue, who apologized for the incident and offered us some gifts as compensation. However, the damage had already been done, and our experience was ruined. We left the store feeling disappointed, frustrated, and discriminated against. As a customer, I expect to be treated fairly and respectfully, regardless of my ethnicity or background. I hope that Bass Pro will take steps to address these issues and ensure that all customers receive equal treatment. I would appreciate a response regarding the actions you will take to prevent similar incidents in the future. Video Evidence: I have recorded video evidence of the incident, which I reserve the right to share publicly if necessary.

Went to the BPS at Celebration Pointe, Gainesville, F L O R I D A, and waited FOUR HOURS, in line, behind ONLY ELEVEN PEOPLE. I would add something scathing, and crappy, but this level of exceptionally poor service, in any retail business, simply speaks for itself.

Maybe because I'm brown, they're not so nice, so I didn't buy. I looked them up. On youtube, look up 'this was my racist experience at brass pro shop' by Dixon White

Went to the Chattanooga, TN store and was accosted multiple times by a vendor wanting to tell us about log cabin rentals. They did not want to take no for an answer. What company would willing let their customers be harassed by a third party company. Next I tried to browse the gun counter but either had to stand in line or make an appointment. I will never go back!!!

I always bought clothes and fishing products for my children and husband, suddenly this store pretends that I'm a reseller and they simply stop selling me online, claiming without any proof that I'm a reseller, they lost a customer, I don't think they'll be missed.

Impossible to unsubscribe the spam mail they send to my email. Although the boots I bought at Bass Pro are the best I've ever had, their club credit card is not. Best use I found for the card was to log in the Capitol One account online and lock the card.

I tried to return a fishing pole that I bought from here, but was greeted with horrible customer service! I only bought the pole three months ago. The rude grey haired lady at customer service had a bad attitude, did not want to help me, and barely spoke. If you do not like your job, then go home. If you do not like customer service, then find another job. If you do not like all colors of people, then stay home. I didn't serve my country to get treated like crap! I called customer service and got a full refund. I took this hour and a half drive to exchange a pole and to buy a fly reel, but I will take my business elsewhere due to poor customer service.