Bass Pro ShopsReviews of basspro.com

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While in the Bridgeport, CT store today, I saw two people with several dogs that they were training. The male trainer was cruel and abusive!!! I went to speak to the manager who stated they are not part of BP and there was nothing she could do and said she didn’t know the name. I was going to call police but they had already left. I was told that I am not the only customer to report this. Shame on you Bass pro!

Horrible customer service and very rude people. I purchased a gun that was broken right out of the box. They told me they would send back to manufacturer the following morning. It has been 2 weeks and the manufacturer has not received it and Bass Pro can not provide me with a tracking number. They keep saying someone will call me back, but they never do.

Hey Johnny Morris, I know you’ve already got the money but boy someone should still steer the boat occasionally, horrible customer service on all levels from corporate down to local management and most of the folks behind the counter. What happened? You all act like you’re mad at the fact you had to go into work and then the common folk comes in and asks questions and stuff, that’s really aggravating. Do better

If I could I would not give it any stars bad customer service fedex has my packages sitting at a faculty. It gets shipped everyday but then gets canceled for delivery until the next day and bass pro won't refund me. Bass pro has gone down hill they don't care about there customer and it's a shame. I think they should get a different carrier before they start losing customers.

Every time we go to gun counter the wait is over an hour. Today we go in and the guy behind the counter told me he was putting a gun in the back and he would be right out to help me. On his way to the back another customer stopped him to ask a question and the next thing I know he comes out with a computer and paperwork for the guy that stopped him on the way to the back. Totally skipped me and gave no explanation. Terrible experience and customer service. Do better Bass Pro Shop in Gainesville, FL

I purchased a redhead hunting jacket on sale on Black Friday, and purchased the wrong size. I called customer service to get an exchange. The woman said “sorry, you’ll have to pay the full price to get an exchange.” I told her that they just lost my business, she hung up on me.

Bass pro claims they match with 5% additional but they don’t eBay had new scope $50 cheaper and optics planet had scope $100 cheaper. I have several requested gift cards to purchase scope and had purchase from optics planet, As a time share owner wilderness resort owned Bass Pro and longtime customer I’ll shop other places once these seven gift cards are gone, anybody need a gift card company that don’t do what they say.