Fenex PointsReviews of basistravel.com

This company delivered what it was selling within a few hours.

I would like to express my sincere gratitude to Mohammed, my agent, for providing exceptional customer service throughout my journey of booking a travel package. From the very beginning, Mohammed went above and beyond to ensure that I was well-informed and supported. Initially, due to my work commitments, I struggled to find time to review the package details that Mohammed had sent me. However, after mentioning that I was only available on Wednesdays, Mohammed took note of this and started contacting me on that specific day of the week. This level of attention and dedication truly impressed me. For the next 3-4 months, without fail, Mohammed would reach out to me every Wednesday, ensuring that I had the opportunity to discuss any questions or concerns I had regarding the package. His consistent follow-up demonstrated his commitment to delivering outstanding customer service. I truly appreciate Mohammed's dedication and proactive approach.I highly recommend Mohammed as an agent for anyone seeking reliable and attentive service. His commitment, professionalism, and customer-centric approach make him a standout professional in the industry. Thank you, Mohammed, for your outstanding support and for making this experience a memorable one. Sincerely, Mian Hashim

Prior to Covid I was Platinum with United. Since then I have slowly slipped to Gold then now to Silver. With several international flights coming up I was missing having the upgrades and benefits of my platinum status. I have been getting ad’s on Facebook for a while for various services and decided to pull the plug. After looking at the site and noticing that there were only 40 prior likes on there page I was skeptical and worried it could be a scam. With over 200,000 miles spent on tickets for future flights I was very nervous. Still I placed the order for platinum and watched my account & email like a hawk for something to go wrong. A couple of hours later I got a lovely text message stating that my credentials were incorrect. I updated the information for them and again watched everything like a hawk. Once they verified my credentials I was told my status would update within 48 hours. I checked in at the 42 hour mark still no status updated. So I messaged the rep and within 5 minutes I got an email and text message saying I was all set. I logged in everything was updated to Premier 1K and everything was safe and sound. The process was smooth, and I was worried for nothing. Im so thankful for this company and service they provided. Would highly recommend.

Incredible product and their customer service is on point. This company has my business for life. I'm upset that I didn't find them sooner.

So I took a chance and joined the service today, Ever since Covid I haven’t flown a lot and I lost all of my status with united and wanted to get my platinum status back. I joined and within two hours I had my status not only that but upgraded me to 1K I immediately booked 2 tickets and was able to use my stays for upgrade seats Excellent service and they deliver as advertised

I really appreciate the service given by Bryan in last week. He is very quick response and provided detailed information. I like to work with your company for future services. Thanks Ravi