Sarah S.
Just Another Scam Online Shop tho
I ordered AA Executive Platinum at basistravel.com on June 8th, 2024 (Order #6447). They stated that we can pay after the status upgrade is complete. However, no one has contacted me during these days and my account is not upgraded to what I expected. Even though I lost nothing, but still feel bad. Will edit this review once I confirm the status upgrade is complete.
Response from Fenex PointsApr 18, 2025
Hi Sarah, We tried reaching you multiple times via email and phone, but unfortunately, the contact information provided appeared to be incorrect or incomplete. Because of this, we weren't able to proceed with your order. As you noted, you were not charged since the upgrade wasn't completed. If you're still interested in obtaining AA Executive Platinum status, please ensure your contact information is accurate so we can assist you effectively. Regards, Adam