Khalil
Communication around upgrade timing was…
Communication around upgrade timing was a little messy — "only 12 hours to cancel" ... when does the 12 hours begin? Also the initial instructions for setting up ended up not mattering, so I wasted a few minutes of unnecessary busywork. Still, I got my travel request lined up same-day, so I'm overall still happy
Response from Fenex PointsAug 2, 2024
Hi Khalil, Thank you for your feedback. I wanted to personally let you know that we have now updated our cancellation language to more clearly state that cancellations are allowed within 12 hours of placing an order. Additionally, we have simplified our setup process for customers by having our team handle the legwork. Thank you again for your business! Regards, David Manager BasisTravel