BarzelLock.comReviews of barzellock.com

Great Customer Service.

Great customer service, ease of payment, and Quick shipment

They were very helpful in finding the correct part for the project i was working on .

The return policy is trash. They sent me a mullion that was the wrong color and I had to argue with them about returning, had to buy the correct color, and pay to send it back myself, and pay a 12% restocking fee. Total trash. I will never shop here again. Oh now I'm being gaslit. The original one was black It was supposed to be aluminum. The new one I ordered is aluminum that was the problem. I have pictures to prove it and I'm taking all this and posting it on social media. I have a huge following.

QUICK SHIPMENT - WE WERE IN A POSITION TO LOCATE SOMETHING AND THEY HAD IT.

I had the pleasure of working with Henry and he went above and beyond to get fast and accurate information to get me material I needed shipped out next day air.

These guys came through for me when several other distributors fell short. I need 3 lever sets that were satin brass finish and Barzel answered my inquiry if they had stick and could get them out asap. Fast shipping and quality products made for a happy customer on my end.

They have worked tirelessly to help me with a large job. Henry has been flawless in returning my calls and doing what he said he will do when he said he would do it. It has been one of the best customer service experiences I have had with a supplier. They have definitely earned my business moving forward!