BarzelLock.comFamily owned and operated for over 50 years, we are the leading wholesale lock and hardware distributors. We offer a full line of door hardware.
BarzelLock.com (barzellock.com) has 603 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Ryan B.
J’ai commandé un ensemble de verrous pour ma boutique, et leur service était un désastre. J’ai attendu des semaines pour recevoir ma commande, et quand elle est enfin arrivée, les verrous ne correspondaient pas à la description. Le site était lent, et le support client était injoignable. Une expérience frustrante, à éviter.
Michael S.
I ordered the material 2 weeks ago and was just notified that UPS couldn't find my address. I have deliveries almost every week from UPS. I'm trying to close out a construction project. Please help me with this. My Address is : 1700 South Dr. Sarasota, Florida 34239. Many Thanks, Mike Schubring, Owner for Trublue, LLC
James C.
The return policy is trash. They sent me a mullion that was the wrong color and I had to argue with them about returning, had to buy the correct color, and pay to send it back myself, and pay a 12% restocking fee. Total trash. I will never shop here again. Oh now I'm being gaslit. The original one was black It was supposed to be aluminum. The new one I ordered is aluminum that was the problem. I have pictures to prove it and I'm taking all this and posting it on social media. I have a huge following.
Response from BarzelLock.comJul 17, 2024
Hi James, We appreciate your business. We shipped the part that you ordered and the replacement that you ordered was the same color as the original order so the problem was not the color... We lowered the restocking fee from 25% to 12% to try to accommodate.
William F.
Purchased item from photo salesman did not send email to verify swing of door sent back was told had scratch not able to return item never used (scratch barley noticeable)
Jason H.
The KABBA lock y’all sent me does. Not work at all and I can’t even figure out how to return it because yore website keeps crashing this is costing me time and money.
Disappointed C.
They literally jacked up the price of an item WHILE I WAS ON THE PHONE verifying if they still had X many items. This will be the last place I look for items. Other than that they were good, but really -- while I was talking, you are going to raise the price because you are the last place with this item? That is some Bull hockey.
