Thomas
1 month for an incomplete delivery
1 month for an incomplete delivery. Customer service is non existent. They ignore any emails sent. Don't bother ordering from this company. Update March 7th 2023 "We're sorry this demanded more of your patience than expected" This is an unappreciated comment. It seeks to shifts the blame to me the customer for my "lack" of patience. Let me break down my previous review. It was 1 month on no contact from Barton since the day the item was estimated to have arrived. Multiple attempts at contact were made. Finally, a response and my shipment is on its way. Only to arrive missing a strap. Guess what? No response from customer service again. Repeated emails asking for a follow up on the item, letting them know I would accept a substitution should that particular item be out of stock, or just a straight up refund. Another month of talking to the void goes by. Only when I mentioned if I did not hear soon I would do a charge back through my credit card company did I get a response. A refund, that was under a dollar short of what I had originally paid for the strap. But I was glad to be done with it all. For those wondering what I thought of the straps I actually received, they were underwhelming. I would likely not return to purchase even if the service was flawless. "please send us a message at customerserviceXbartonwatchbands.com so we can resolve it." This response is 7 months later. Which shows how long the service can take. And all it offers is to direct me back to the unanswered inbox of Barton Watchbands. To anyone reading. Don't waste you time.
Response from Barton Watch BandsMar 7, 2023
Hi Thomas, We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that. We have made some big changes in our customer service department and warehouse to make sure we serve you better, as you deserve. If there is anything we can do to follow up on your issue, please send us a message at [email protected] so we can resolve it. We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business. Cory Barton Watch Bands