Sharron S.
OMG I have never experienced more awful…
OMG I have never experienced more awful customer service in my life. The first few times I called and texted I had a question about the band I wanted and never got a response so I ordered the wrong size band and reordered a new one. I returned the one I didn't want and when I received the package wth the new watchband there was no watchband in it! I texted and called them at least 7 times and NO RESPONSE!!!! Finally yesterday someone called and I'm not sure what happened but I kept saying hello, hello, and they hung up very quickly. They didn't leave a msg. and didn't try to call back. I am furious so that's why I'm writing this review. I am still texting and calling them and hope they see this review and get in touch with me.
Response from Barton Watch BandsMar 7, 2023
Hi Sharron, We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that. If there is anything we can do to follow up on your issue, please send us a message at [email protected] so we can resolve it. Your phone call to us sounds like a bad connection where our agent could not hear you. We would never hang up on a customer. We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business. Cory Barton Watch Bands



