Barton Watch BandsReviews of bartonwatchbands.com

Response from Barton Watch BandsDec 6, 2023

Thank you for your interest in Barton Watch Bands. Did you receive your order? If an order goes missing in transit, we are always happy to reship the order or alternatively issue a full refund. We are here to help at anytime! We can be reached at [email protected] with any questions or concerns you may have. Thank you for considering Barton Watch Bands.

Response from Barton Watch BandsSep 18, 2023

Thank you for supporting Barton Watch Bands. Your order was placed on September 4th, and left our facility on the 5th. International orders can take 15+ business days to be delivered. Thank you for your patience and understanding.

Response from Barton Watch BandsJul 28, 2023

Thank you for your honest review. We apologize for using the wrong carrier for your order. If a mistake like this ever happens, we would like to refund the shipping cost to make things right. International orders can take a bit of time to be delivered. Customs at the border can delay delivery from time to time. Thank you for your patience and understanding. We promise to do better.

Response from Barton Watch BandsJul 28, 2023

Thank you for your honest review. It appears your Barton Watch Band experienced a reaction to possible chemicals in the water. That said, all of our straps come with a 100% customer satisfaction guarantee within the first year of purchase. We are happy to help with an exchange. Thank you for supporting Barton Watch Bands.

Response from Barton Watch BandsJul 28, 2023

Thank you for your honest review. We have been in business for over ten years. We love watches and straps! The last thing we want is a disappointed customer. If a fulfillment error ever happens, we would like to reship the order with the correct item. This can be resolved by shooting us a quick message to [email protected]. Thank you for supporting Barton Watch Bands.

Response from Barton Watch BandsJul 28, 2023

Thank you for your honest review. We truly apologize for the inventory error. Our website showed the item to be in stock, when in reality, this was not the case. We have been upgrading our computer software to prevent issues like this in the future. Thank you for considering Barton Watch Bands. We promise to do better.

Response from Barton Watch BandsJul 28, 2023

Thank you for your honest review. We have been in business for ten years. We love watches and straps! We apologize that our carrier delivered your order to the wrong address. This is very rare, but can happen from time to time. We would love to reship this order once we confirm the mailing address. If assistance is needed, please shoot a message to [email protected]

Response from Barton Watch BandsApr 20, 2023

Hi Chris, We sincerely apologize for the disappointing experience you've had with Barton Watch Bands in the past. There’s no excuse for the neglect or lack of communication you experienced, and we vow to do better. We are certainly not a scam, just a small but rapidly growing business that was overwhelmed with a large volume of orders. We follow up with each and every customer who has a complaint or missing order. If you've read a complaint here, we've addressed it. We are making some big changes in our customer service department and warehouse to make sure we serve you better, as you deserve. If there is still anything we can do to follow up on your issue, please send us a message at [email protected] so we can resolve it. We value you as a customer and look forward to winning back your trust and your business. Cory Barton Watch Bands