Barton Watch BandsReviews of bartonwatchbands.com

So on June 24th I ordered a black alligator grain leather watch band from Barton Watch Bands, got the confirmation the same day. 2 days pass, I wrote an email to their customer service asking when will I get a tracking number for my order, no response. 4 days pass, wrote another email again, still, no response. 6 days pass and I just lost hope of them shipping my order out so I wrote them a refund email and I have low hopes of them actually giving my money back. Probably never going to buy from Barton Watch Bands again because of the poor customer service and shipping. What really disappointed me is that they state their shipping times are 1-2 days and I get it that sometimes there are a lot of customers buying from the same shop, but atleast write to your customers about their orders or what problems you might be having, some response is better than none.

I made an order #87591163 on the 3rd of May, and received confirmation from the company that it was shipped. Since then, the last update I received from the shipping company USPS was that the package was accepted in the US on the 9th of May. No updates whatsoever since then from USPS or Barton. I started contacting Barton since the end of May with generic replies received and only one reply that stated it will send the order again. No new tracking number was received. I sent multiple follow ups while being completely ignored by this sham company and they are happy to send spam emails and hollow offers. I hope this message is sent to any potential buyers, this company has a nice website but it is not legitimate and they will scam you. Please be aware

I've worn a lot of smartwatches/watches with a lot of different straps in my life but this Barton Watch band is the only one I ever had problems with. At the end of a day wearing one for my apple watch I had a serious rash on my wrist right under the strap. Never had such a thing ever from anything, not even any cheap watchband from amazon. Go invest your money somewhere else!

Classic - ive sent 3 emails to Barton customer service over the last month while waiting for my product (expect a 4+ week wait in australia) and the only response i got back was an email asking me to rate them. Paid delivery is terrible, expect month long delay, customer service ignored all communication. Its a shame as the product is actually pretty good, but the service is worse than a fart in a packed elevator

Im kicking myself for not reading the reviews first. What an idiot I am. Ordered nylon army green fabric 24mm watch strap canqr-army-24-lng for Casio protrek. Strap was £ 20 delivery £ 10 which I failed to spot. The strap took £ 25 days to arrive. It was well packaged but if very poor quality compared to the original strap. No self respecting army guy would put this on his watch. I expect it to last 5 minutes. We are now in June 2024 less than 6 months after purchase and as expected the strap now has started to wear away on the edges. I give it another month before it fails completely

As per other reviews (which I wish I’d read first) there is zero customer care. This business just takes your money via a website and that’s it. They sent me the wrong size band and added a set of spring bars to my basket which I didn’t order and was charged for. I’ve emailed them multiple times (ironically to the email address they ask other reviewers below to email to resolve) and no one has replied. I’ve been ripped off. Avoid is my advice as if any problems you are stuck. Awful.

Product itself seemed reasonably OK apart from a defect in the stitching. The post-sale customer support is non-existent: I've sent two emails about the defect and received no reply after a month. Won't be going back to them again.

I ordered a watch band in September. It took three weeks for the order to arrive and guess what? It was the wrong band. Not the one I ordered. I contacted their customer support and they were very apologetic. They promised me to fix it and send the replacement free of charge. Guess what? It’s been 7 weeks since and I am yet to see their promise to materialise. I do not recommend buying anything from them.