John
I wish I have read the reviews here first
I ordered a watch band at a discounted price from them just after the New Year. A week after, I did send them email asking for updates and why it wasn't shipped yet. A staff named Sam answered my email 2 days after saying they were overwhelmed with the orders and said they will be sending my order very soon. The "very soon" took 3 more weeks after I sent them another follow-up as to why it's still on "prepared" status. This time, nobody replied but just received a shipment email from UPS saying the order is on the way. Now, it's been 10days since that email, and the item just departed from Fontana, TX. All along I was thinking the item was just in Australia. I wished I read the reviews here first before I ordered. Update: After I have made this review and did order a couple of bands again from them, I find that the response and shipping time was a bit faster, thus making me update this review. Moreover, they are giving out lots of promo codes you can avail to, so it's a plus thing as well. Looking forward to more orders from them
Response from Barton Watch BandsMar 7, 2023
Hi John, We sincerely apologize for the disappointing experience you've had with Barton Watch Bands and our failure to meet your expectations. As a small but rapidly growing business, we've been challenged by an unprecedented volume of orders. This caused delays in the ways we serve our customers, and we regret that. We're sorry this demanded more of your patience than expected, and are making new strides to improve with speedier, more attentive service. We value you as a customer and look forward to winning back your trust and your business. Cory Barton Watch Bands