Barton Watch BandsReviews of bartonwatchbands.com

Terrible customer service. Wrong order received. No answer from emails no answer from calls, nothing. I think this company is now an empty shell with no employees.

I bought a watch bank over a month ago and saw their shipment notice went out; but now I still haven't received it. I wrote two emails to them to chase; no response. Now I'm starting to wonder if their website is really a scam...

Do not order from this company. None existing customer service. Read the reviews om facebook and so on.

I ordered several items from them in the past and was pleased with all of the bands I ordered, so when I needed another one I ordered from them again. I placed the order almost a month ago, but never received a notification that it shipped. I checked the status of my order and found that it still had not shipped by last week. I contacted them four times via email and called on one occasion, though received no replies from any of these attempts. I am appalled that they have started treating their customers this way. They sell great products, and while their prices are a little higher than most, I thought the quality was right. Seeing how they treat customers is really unfortunate and they have easily lost a loyal customer by treating me this way. I ended up filing a claim with PayPal to get a refund. I will not be ordering from them again until they take ownership of these issues and treat customers better. I understand that there are supply chain issues, but not responding to your customers is an extremely bad business practice and is frankly disrespectful.

STAY AWAY!! If I could leave negative 5 stars I would. Stay away from this company. I ordered 2 leather NATO watch bands, 1 week later I received a band for an Apple Watch, which I don’t even own. I even live in the same state as this “company”. And that delivery took a week. Sent 3 emails, no response, called 3 times and left a message, no response. Maybe they have a good product, I have no idea. If you don’t get what you order, what’s the point?? The absolute WORSE customer “service” I’ve ever seen, if it even exists. They’ll be happy to take your money though! UPDATE: Barton finally sent an apology by way of email, then sent what I had originally ordered, so they finally made things right, just don’t be in a hurry. I received a message from someone in Canada who apparently received my order and I received an order that belonged to someone in Germany. A shipping cluster.

Great website, awful delivery, if ever of goods. Put in an order and when it had not been delivered or any communication to notify me of any delays to delivery sent an email to enquire. Was notified that delivery could be up to 22 working days. Understandable, at a push. We are now 30 working days since ordering and no update has been instigated by Barton Watches. Can only assume that management are not as focused on customer care as they are on getting orders in that may never be fulfilled. Patience and good will are starting to run thin and the thought that there may be a "Scam" is seeming a more plausible explanation.

I've ordered several watchbands from Barton and have been satisfied with the quality. HOWEVER, if you run into a problem (like not receiving an order in the estimated 2-7 day for standard delivery) LOOK OUT. The company is TOTALLY non-responsive. They do not reply to emails seeking assistance and calls to the only published customer service number Barton provides, go to an offshore call center in the Philippines who, in addition to being rude, simply tell you they will "open a ticket". But days later I have yet to receive a response or assistance from anyone.

The colour wears out with very little use. They don't seem to respond to contact attempts to ask if this is usual. It's been many weeks now. For a more premium advertised and priced band they don't seem amazing. Better off buying anything else really and save yourself some money.