Dan
Started with Poor rating but Barnett fixed their issues and made it right. I appreciate their support!
I very rarely complain so you may want to take this review very seriously. I bought Whitetail Pro STR 2 years ago. First time hunting, the limb split. Being under warrantee, I called the number provided. I called several times before getting someone to pick up. I actually had them on my cell phone next to me while I worked all day and they never picked up. I was on hold for 8 hrs with no answer. The next time, I was on hold for several hours, someone picked up and then immediately hung up without saying a word. I thought they must have just hit the wrong button and accidently hung up. The 3rd time, again, on hold for many hours, over 4 hours and finally got to speak with someone. After that, I did get an RCA, they did fix the limb with only return shipping charges for me. Now, this year. I pull back the bow, first time, to target shoot. The limb cracked this time. I was on hold for about 5 hrs today with no answer. I will try again tomorrow but even if they pick up and even if fix the bow, my hunting season with cross bow will be lost again. Beyond the limbs that broke, my string stopper fell off (no big deal), so I glued it back on. I paid over $500 for what I read and heard was a quality cross bow. What I got is a lot of aggravation trying to get to customer service, trying to get it fixed and lost 2 hunting seasons because of it. I would have paid $1,000 for a cross bow that would have worked so at least I could have hunted. As I stated in the beginning, I very rarely complain or provide negative comments as things happen. I didn't complain after the first incident or the string stopper breaking. Its only after the 2nd year in a row, the limb breaks and now lost 2 deer seasons in a row. Maybe I just bought a lemon but compound this with the worst customer service I've ever experienced, I would never buy Barnett products again. Edit to my original Review. My original review was 1 star due to the context above. However, I was able to get through today to customer service after only about 30 minutes of on hold. They apologized for the long delays in response. They referenced the original probably I had with my limb and told me they were having problems with the warehouse back then and explained why the delay in return and having a poor report of the limb in the first time. They said they will cover all costs and I should get it back within 3 weeks or so. So, given this, I've increased my review to 3 stars. Hopefully they come through as described on the call this time. I've now updated my rating to 4 stars as Barnett replaced my riser and returned to me in less than 2 business weeks and ready for bow season. They apologized for the delay the first time it broke and explained they had problems with their warehouse the first time. I believe them as they returned it within 2 weeks as they estimated this time. I would give 5 stars if it wasn't that the limb broke twice but they made it right. Every product can have lemons, I guess I got one of those but they fixed it. Thank you Barnett!! They even threw in a free hat, nice touch.