Barnett CrossbowsReviews of barnettcrossbows.com

Should have read the other reviews first. Ordered a Whitetail Hunter Pro package. Upon opening the box I found that a crank handle had never been shipped. The retailer that I ordered from does not handle these parts and gave me the phone number to Barnett. They also indicated that they had had several other calls like mine. I called Barnett as soon as they opened. Of course I entered an automated system that gave me the option to get an automatic call back. Eight hours later and never a call. Thankfully I had no trouble with the retailer processing a return.

Shallow cam groove. Have to restring so often so as to be an unviable product. Then I bought a Ravin R29X. Deep cam groove. Problem solved. The 2 salesman I spoke to at Bass Pro Suwanee said they both tell everyone to not buy Barnett because of their shallow cam groove.

BUYER BEWARE!!! Please think twice before you purchase your crossbow from this company. They will not stand behind their product....I had done my research before purchasing a crossbow and decided to purchase a Barnett Ghost, as at that time the reviews were favorable. I truly enjoyed this crossbow until this year when one of the limbs cracked and the cams bent. I immediately emailed Barnett customer service to find out how I would go about purchasing new limbs and cams.. They never returned any of my 5 emails. So I took my crossbow to a local dealer in town who said this should be easy as the bow is just over 6 yrs old and parts should be available. They were able to contact Barnett customer service, and where quite shocked when they were told there are NO REPLACEMENT parts available. Our dealer said he was concerned as the bows he deals with are obligated to carry/offer replacement parts for 10 years. They were once again told ...I am sorry but we don't carry the replacement parts. This was not a "Cheap" bargain basement purchase and I expected this to last as long as any of my compound bows. I was not expecting something for free and was fully prepared to purchase these items. I know that Plano purchased Barnett and that seems to be when the horrible customer/product service began and I will make sure everyone I know is aware of the horrible service.

Don't buy from this company....they will not stand behind their product....I had a piece break on the first shot...called the company & spoke with a rep...he was to ship out the part....never got it...I have held on the line 5 times over 45 minutes each time & no one answers....I have emailed and got no response that way either...I went through the whole bow season with a broken crossbow

DO NOT BUY A BARNETT CROSSBOW! 3 things will happen 1st-you will have limb failure,2nd-they will not reply to an email no matter how many you send,3rd-they won't answer their phones either,was on hold for 30 minutes twice and no one answered,my local archery shop can't even get his sales rep.to return his calls! Not very professional.

I bought a crossbow from a nationwide company (wont let me spell it lol) and actually like it alot. Killed a nice size doe with it within the first 2 weeks of getting it. I went online to get a sling for it and saw they had a rebate at the same price. Rebate started less than 24 hours from when i bought mine so i tried calling their customer service to see if they would honor it as the price was the same, only thing that changed from the time i bought it was the rebate. Takes forever to get someone on the phone, sometimes there is a call back option. Finally got someone on the phone and they told me to call another department who referred me back to customer service to get permission to approve the rebate... but you cant get anyone on the phone. The company that sold me the crossbow and they dont even have any connections to them. I dont often complain, but just based on the customer service... i dont think i would buy from them again.

Do not Buy a Barnett Crossbow!!!! I have called customer service a several occasions and no one would answer. I bought a Hyperghost 425.Cannot get this bow to pattern on a target,Also there are not any bolts to purchase any where in the country.I am in a business where communication is everything.If Barnett is going to ignore there customers they should get out of the crossbow business.

Bought brand new barnett crossbow. First fire limbs broke. Called multiple times and after finally reaching someone told i could not exchange for new bow that would have to ship back and have repaired. Was told I would receive email with shipping label for return. Have yet to receive. Emailed 3 times and have yet to receive a response. Paid 500 for something that didn't even get to use once. Should be able to get full refund at this point but they won't do that. In fact they aren't doing anything at all. Have never received such poor service.