Barnett CrossbowsReviews of barnettcrossbows.com

I just got off the worst customer service call I ever experienced in my life... I have a Jackal I purchased from Amazon that came with 2 arrows, not 3 last week. When test firing over the weekend, something came loose inside the lens (glue or something / moves around).  I called about the missing arrow and getting a replacement scope instead of returning it. The customer service rep I spoke to was very rude and refused to honer the warranty because I purchased it from Amazon. After arguing about it, he put into your system only to tell me that would never be processed... He did it just to upset me even more.  Unbelievable, I really like my Jackal and thought pretty highly of Barnett up until this point. But this experience I just had was really mind blowing in bad way and unforgivable. I'll make sure get word about this out and warn people about your shady business practices. Update: Barnett resolved the issue with the customer support rep, missing arrow, and broken scope. Rating this 5 stars, as they went above and beyond to make up for my experience.

I bought barnett doa bow online! It was shipped to me with a chipped cam! I contacted barnett customer service an they quikly told me to ship it to them at no cost! They replaced both cams an the string! I could not believe i had the bow back in less than a week with no cost! Is that service or what! Good job guys!!

Yesterday I wrote a review about poor customer service. It has been HORRIBLE for almost 3 weeks with no response. But I have to say that finally when they did call me back they were incredible with my questions spent at least 30 minutes on the phone with me never rushing me. The explanation was that this time of the year with hunting in full swing the call support system is just overwhelmed with calls and they are changing their internet to make it more stream lined. But still took forever but they are very patient and know their products. VERY satisfied after they contacted me!

Just received the Ghost 420 what a beast it knocks spots off my EK Archery Ballistic 410 and what a trigger just like a rifle!

Placed an order and was very pleased with the process. Great job and received my order quickly. They are awesome!