Bareroots FootwearReviews of bareroots-footwear.com

Customer service in non-existent. Shoes did not fit my foot. I emailed and called multiple times for return instructions. No responses and the calls would not go through or would disconnect. Order #BRF28605.

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I ordered a pair of boots and when they arrived they were not what i expected. I was going to send them back and when I took the boots to be shipped it would have cost me $400 to send back a pair of $69 boots!! I emailed BareRoots and they were going to make it right and reimburse me 30% - well that NEVER happened. DO NOT ORDER FROM THIS COMPANY IT'S A SCAM!!

I ordered shoes in my regular size 9 and while I like the look, they are much too small, fit like an 8. I have emailed the company multiple times to request an exchange and have not even gotten a response. The product took a long time to arrive - clearly shipped from China which wasn't clear on the site. There is no sizing information anywhere on the shoe in the normal locations. I would strongly advise against placing an order with this company!

DO NOT USE THIS COMPANY - THEY ARE NOT ABLE TO BE CONTACTED IF YOU HAVE A PROBLEM - THEY SAY 30 DAYS TO RETURN YOUR SHOES BUT THERE IS NO WHERE YOU CAN RETURN - NO RETURN ADDRESS, PHONE NUMBERS JUST HANG UP - SHOES ARE DANGEROUS FOR SENIOR CITIZENS AS THE BOTTOMS ARE VERY VERY SLIPPERY - HELP ME RETURN THESE SHOES!!!!

I ORDERED AND HAVE HEARD NOTHING. SHAME ON THEM. QUICK TO TAKE MY MONEY AND NOW TOTAL SILENCE. I AM WILL TRY AND GET REFUND. THANK GOD I ONLY LOST $51

This is a scam company. I received defective boots that looked nothing like the pictures on their website. Initially when I complained a "Lily" promised a replacement pair, which I agreed to and then I simply never heard from them again despite repeated attempts to contact them via phone and email. Here are the specifics. I place the order on 12/10/25. On 12/19/25 the boots arrived--defective and the color is nothing like what was advertised. On 12/21/25 I wrote them with a complaint: Hi--I ordered your Women's Snow Boots, Fur-Lined, Color Khaki, Size 9. Two problems: 1) They are not Khaki--the color I wanted--they are dark brown. I am attaching a picture of what you advertise on your website and a picture of the boots that you sent. Why is that? 2) There is something stiff in the left side of the left boot that is not positioned right or something. Instead of being straight it is angled in (within the boot) so that when I put my foot into the boot it cuts into the left side of my left ankle and feels very uncomfortable and not right. I have tried to straighten it, without luck. Why is that and what can I do about it to fix it? Thanks. On 12/23/25 They sent this reply: Hi-- Thank you so much for reaching out and for explaining everything so clearly — I’m really sorry about both issues you’ve experienced. I completely understand how disappointing this must be, especially when the boots weren’t what you expected. Regarding the color, you’re absolutely right — the boots you received should have been Khaki, and I’m sorry they arrived in a darker brown instead. That’s not what we want for you, and I appreciate you attaching the photos so we can see the difference clearly. As for the left boot, that definitely doesn’t sound right. There shouldn’t be anything rigid or angled in a way that causes discomfort or digs into your ankle, and I’m sorry you’re dealing with that — especially after trying to adjust it yourself. To make this right, we’re happy to send you a free replacement pair in the correct Khaki color, at no additional cost to you. If you’d prefer, we can also help you choose a different item instead — whatever works best for you. Just let me know which option you’d like to go with, and I’ll take care of the next steps right away. I really appreciate you bringing this to our attention and giving us the chance to fix it. Best, Lily 🌻 On 12/23/25 I responded: Hi Lily-- Thank you for your prompt response. I definitely would like the free replacement pair in the correct Khaki color. My concern is--how did the dark brown color even happen?--That is not a color even offered in this particular make/style of boot on your website. Yes, I love the Khaki color and hopefully there will not be anything strange going on in the interior of one of the boots, as I encountered with this pair. Thank you again for your prompt response and commitment to correcting the situation.On 12/27/25 They responded: Thank you so much for your kind message — I really appreciate your patience and understanding. I completely understand your concern, and I’m truly sorry for the mix-up with the color. This can sometimes happen due to a fulfillment error at our warehouse, but we’re taking steps to make sure your replacement is checked carefully before it ships. I’ve noted your feedback and will make sure the Khaki replacement pair is thoroughly inspected, including the interior, before it’s sent out to you. We want this one to be perfect for you. Thanks again for giving us the chance to make this right 💛 Warmly, Lily 🌻 Customer Support | BareRoots Footwear NEVER HEARD ANYTHING AFTER THIS. On 01/24, 01/25, 01/28, and 06/14 I sent follow-ups and never heard anything back. And now it is way past the time limit for me to do a charge back through my credit card. I wanted to attaching a picture of how the boots looked in their catalog and a picture of what I received but unfortunately I see that is not an option with this review. Stay AWAY from this company. It is a complete waste of your money to buy from them. They do not stand behind their products and in my case they outright lied saying they would replace the boots when they had no intention to do so. And they never mentioned refunding my money. I see the company made some generic replies to some of the complaints on this site. I absolutely guarantee they are just words. This company does not make anything right. They are scammers.

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