Bareroots FootwearReviews of bareroots-footwear.com

Easy to use. Shoes are really nice!

The shoes I received were poor quality and had a strong chemical smell. The company's email initially was unavailable. I finally reached Charlotte at Bareroots and it literally took two weeks to get some type of resolution. They offer other solutions such as discounts 75% off on a different size of shoe instead of a refund. The return process ultimately i accepted a 30% refund. Returning items ultimately includes paying to ship back to China, clearing customs and your credit does not come until they confirm they received the return. Communication responses takes days from this company. Ultimately I am out one hundred dollars. Do not purchase from this company.

I recently purchased a boot for my son, the shoes came with defect and uncomfortable to wear. I emailed the company for return. They emailed back saying I have to pay an expensive shipping to China why don't they offer me a credit and buy another product. I said no, I just want to return then they said they will only give back 30% of my cost. I have provided the default of the shoes and explained the reason, they just stopped responding. This website is a total scam. Do not buy!

I needed a return and they took care of it. They did inform me they had an email issue and were not receiving my messages. Since they have been good at contacting me.

If you buy shoes, they will send you shoes. Are they low quality? Yes. Does it take a really long time to arrive (since they’re shipped from China)? Yes. Is it nearly impossible to return shoes that don’t fit or just aren’t good? Also yes. You have to ship them back to a return address in China, and you’re responsible for the expensive shipping fees that will cost much more than the shoes. Overall, I wouldn’t recommend ordering from them. You’ll receive the shoes, but considering the low quality and the difficulty of returns, I’d rather shop from a more dependable store or website.

SCAM!!!!!!!!!!! They responded by asking me to email. I have done this and finally contacted the BBB. With no help from BBB because no response was made to them either. BEWARE!!!!!!!!!!!!!!!!!

I would never recommend anyone to make a purchase from this company. I received a pair of shoes that I wanted to return and was never contacted after repeated attempts to reach BareRoots to return them. Lousy craftsmanship and lousy customer service. The phone number is not even valid! I would rate them 0 stars if that was an option. Beware of this company.

There is no customer support. This is a virtual shell company. This company just takes orders as they come in and ordered from China. The shoes came direct from a wholesaler in China after about a month. I need to exchange a size but their phone goes to a voicemail that just says to email them and hangs up. EMail gets bounce backs. Online form to contact gets no response. Basically a virtual company with no real support.