BarelineReviews of bareline.com

The amount of help I got from the people working from bareline was amazing I lost my order number and they helped me find it and were so nice. The quality of the jeans was so good for such a good price, will buy from here again

This was my first time shopping with Bareline, and I’m already so impressed with their customer service! My son really wanted a pair of their jeans, so I placed an order, only to realize afterward that I had accidentally ordered the wrong size! I thought I had selected a size 32, but my confirmation showed a 28. I immediately panicked, thinking I would have to cancel the order and start all over again. I decided to email their customer service team to see if anything could be done, and to my surprise, they responded almost immediately! I was honestly shocked at how quickly they got back to me! Not only were they super helpful, but they were able to change the size on my existing order without me having to cancel and reorder. The entire process was so quick, easy, and stress-free! It’s so refreshing to find a company that truly values its customers and goes above and beyond to help. Amazing customer service, especially for a first-time customer! I will definitely be shopping with Bareline again. Highly recommend!

I orderd two pants and they came but they where to small and i tryed to return them but they rejecded my return and i tryed to email them but no anwser😡😡😡.

I placed my order on September 29, and as of October 13, I still have no shipping update or tracking information. I emailed Bareline’s support address on October 6 and again on October 12 and have received no response. There is no other contact information listed. Their shipping policy states that items are typically processed within one business day, with delivery taking 3–5 business days after shipment. While they mention possible processing delays during busy periods, we are well past their typical processing timeline without any communication explaining the delay. For the price of these pants, I expect better order processing and responsive customer service. My son likes their pants, which makes this especially disappointing, but this may very well be our last order from Bareline.

Meget skuffende oplevelse – stadig ingen jeans efter 24 dage Jeg bestilte jeans hos Berlin Jeans for 24 dage siden og modtog en ordrebekræftelse kort efter. Siden da har jeg ventet på min ordre, men jeg har stadig ikke modtaget mine jeans. Jeg kontaktede kundeservice for at få en forklaring på, hvad der skete med min ordre. De svarede, at de gerne ville vide, hvilken ordre det drejede sig om. Jeg svarede selvfølgelig tilbage med oplysningerne, men siden da har jeg ikke hørt noget fra dem. Jeg synes, det er utrolig dårlig kundeservice. Det er ikke rimeligt, at man som kunde skal vente så længe uden en ordentlig opdatering og derefter selv skal rykke for svar uden at få nogen hjælp. Jeg har forståelse for, at der kan opstå forsinkelser, men så forventer jeg, at virksomheden informerer sine kunder og tager ansvar for situationen. Det er især frustrerende, at de selv beder om oplysninger om ordren og derefter ikke følger op. Alt i alt er jeg meget skuffet over både leveringen og kommunikationen. Jeg håber, at Berlin Jeans tager kritikken seriøst og bliver bedre til at håndtere deres kunder. Lige nu kan jeg desværre ikke anbefale dem ud fra min oplevelse.

Love bareline a lot this is my second time ordering at everything was handled great arrived fast within 4-5 days great quality and great customer service love it! definitely recommend.

I messed my order up and customer service fixed it within 12 hours.

My son purchased pants that I paid for. They arrived and the button came off when he tried them on. I reached out, and they had a "glitch," and it took @ 3 weeks to get them to send a replacement. The replacement came, and it is the same size, but the waist is over an inch smaller. I reached out to let them know and feel ghosted. I would NOT purchase from this company. They responded quickly the first few emails but the info was not helpful. They are not great with customer service or clothing quality.