Barefoot SpasReviews of barefootspas.com

Easy to order, and fast delivery. Thank you!

I purchase supplies from Barefoot Spas every few months to use in our hot tub, that we also purchased from Barefoot Spas. One of the items I purchase is a threaded filter and usually I will buy more than one filter at a time to have a back up. In November I replaced the filter that I had purchased from Barefoot Spas with the another one I purchased from Barefoot Spas. The blue plastic around the top of the filter was breaking off and getting in my hot tub. Also the motor started sounding sluggish and it was making the pump pulse. I took it out and contacted Barefoot Spas and was told since it had been more than 30 days since I purchased it and it was no longer in “new” condition that they could not send me another one at no charge. My question is how would I have know it was defective unless I actually put it in the hot tub and ran the hot tub? Also the new filter I purchased from Barefoot after this incident was a different name brand so it seems to me that I probably wasn’t the only one that had filed a complaint. So be aware that any item you purchase from them, if it is used, it CAN NOT be returned! Personally I think this is very poor customer service and especially since I have purchased numerous items from them, including the hot tub, over the past few years!

Got what was needed. quick shipping and fair price. Thank You!!!

Fast delivery!

Product was shipped on time and as described.

Spa worked good for 2 years then started having troubles. You would think it would be covered by their 5 year warranty, but a lot of the parts in the spa aren't manufactured by them, so you only have 90 days after purchase to make a claim on those parts. Tough to find anyone who will/wants to work on these. Also when purchasing was told that all scuffs and broken cover pieces would be cleaned/repaired, but when it was delivered looked exactly like it did when we looked the first time. Barefoot then sent us a cleaning kit for free to make up for that.

We got exactly what we ordered and on time and for a great price.

Ordered chemicals and filters at 10pm in the evening. Got an email that order had shipped at 10:30 the next morning from UPS. 2 days later it was delivered complete as ordered. Very impressive!