Barefoot SpasReviews of barefootspas.com

They have all the items I need to care for our Barefoot hottub... the items are priced right and they ship quickly.

Fast and good service and good products for my Barefoot swim spa.

I’ve spent 3 years trying to get Barefoot Spas to honor their 5-year warranty. They acknowledged the issue, sent me the part, and expected me to install it—completely ignoring their responsibility. It’s unfortunate that I now have to take legal action over something that could’ve been easily resolved. Very disappointing experience.

I am very disappointed in the service from this company. The warranty says 5 years on the pump but at 3 years my pump went out and they said sorry it is only for manufacturer defects. This was without even checking it to see what caused the problem. Why give a 5 year warranty if you are not standing behind it and not even going to check and see what the issue is. Do not buy from them or it is $ 10,000 plus thrown away.

Easy to order. Order fulfilled correctly.

Still haven't received my order and no communication from the company.

Purchased the new hot tub in June 2024 the sales guy was very nice, tub was delivered in Aug 2024 on a date we requested. Shortly after getting it going we noticed a leak, I was able to determine it was from a cracked connector running water through a tub. I was able to fix the leak. Two months ago I noticed another leak. This time the leak was coming from the bottom of the ozone. I contacted Mika in costumer service and through may emails and calls she was able to get a tech out to my home to and replace a faulty valve and replace the ozone. Mika did an awesome job in emails and returning calls and getting me set up with a tech to make the repairs. Casey the tech arrived and he was a wealth of knowledge on the hot tub and fixed everything. My only heart burn is the $150.00 for the service call to come out to my home to fix the leak, we knew about this prior to buying the tub its just a pain to have to shell out the money for a service call.

I and my wife attended one of those "Hot tub clearance events" at our local convention center in late 2023. We were looking for a new home and knew we wanted a hot tub in whatever home we purchased. We explained to the salesman (Jason Hawn) that we did not want to reserve anytime at that time because we have not even found a home at that time. He assured me that by putting down a $100 deposit that it would be fully refundable IF we did not find a home that could accommodate a tub. Well, 1 1/2 years later - our new home could not accommodate a tub and Barefoot Spas (Mgr.- April) said that in the fine print of the contract that deposits are nonrefundable. Mr. Hawn is no longer with the company as well. So my best advice is to NOT put down ANY deposit on a Barefoot spa