Joseph
Good company, poor shipping service
Some of my items came 2-3 weeks past the promised delivery date and the packaging of all my items were poor. The boxes were falling apart by the time they were delivered, which is disappointing considering the high shipping fee and delays. Michael, the customer service rep, was very understanding and did his best to make up for the lackluster job by FedEx. Some examples of FedEx’s poor performance that I experienced include rarely updating their tracking status to the point where it seemed they didn’t know where it was either, frequently mishandling packages, and the numerous “delivery exceptions” that further delayed the delivery of my items. One of my items ended up in Arkansas and another in Arizona somehow despite the shipping origin and destination both being in California. This company has great products and amazing customer service, but the whole experience was soured by the most important part: the shipping and delivery.