Christian
Deceptive business practices
Listed items as in stock. Then never told me they were on backorder. Until I emailed support and they told me they were on backorder with no timeline on delivery. It took 2 months to receive my full order. Titan, rouge and many other real professional brands mark out of stock on items they don’t have. Deceptive business practices. Terrible communication. Support never sent me tracking ids for the stuff on backorder and had to constantly communicate with them to get the ids. And then they acted like I had them when they created the label (I did not). Won’t be ordering from them ever again.
Response from Barbell Standard IncMay 21, 2026
Thank you for taking the time to share this feedback. You’re right that we missed the mark on your order, particularly in our communication and then our follow-through on the backorder. We should have proactively confirmed those delays immediately after your order was placed, provided clearer visibility into timelines, and ensured that tracking information was communicated properly. We failed to send one of our key update emails early in the process, and that put the burden on you to figure things out while frankly not delivering the level of service that we expect of ourselves. That’s not the experience we want anyone to have with our company. When products are delayed, our responsibility is to communicate clearly, set accurate expectations, and stay proactive until the order is fully delivered. We appreciate you acknowledging the product quality once everything arrived, but we understand that the product is only part of the overall experience and we need to do better. Your feedback is helping us to tighten our backorder communication and resolution process moving forward.