United BankReviews of bankwithunited.com

Good morning

Do not bank here if you want to access your money without getting another persons approval. I tried to make a purchase for a medical device for my child. The funds were available in my account. I was told that I would have to request a funds increase after my card was declined twice. Called United to do so. They asked a few verification questions for security purposes. Then, said the answers were incorrect (my answers were not incorrect. There answers were obviously something else),insisted that I had to come to the branch in person to make sure I was actually me. I missed the window for ordering. So i called to set up a funds increase for the next morning. No, you cant do that. So i have to let medical supply run my card, let it get declined, then call United Bank to do this again. I have never had so much trouble making a purchase in my entire adult life. I will be pulling my money and going elsewhere. No bank should have that much control over someone else's money.

I have had my small business account with United Bank since I opened my business about 6 years ago. I sought assistance from the branch manager regarding upcoming client deposits and fees. She mentioned that they were not able to assist because it was not THEIR error. (I am kicking myself as to why I am still doing business with this bank. I have always been a fan of Capital One fintech, i.e. the ability to do external transfers and other technology that United Bank does not...lessons learned though). However, I've found that my small business has been valued more at Capital One, Navy Fed, and AMEX. Lessons learned again.

I had a problem with my car loan, everything was fine and I wanted to solve the problem the same day, I paid what I had to pay, when I wanted to pick up my car I realized that the bank makes deals with criminals, the bank authorizes them to charge you what they want and cash so as not to pay taxes, I am very upset and I felt unsafe in that place since they do not accept debit or debit cards. If I had known this beforehand I would never have used this bank.

I've had nothing but positive experiences with United Bank, especially at my local branch, where I manage both personal and business accounts. While they may not be as large as Chase or Bank of America, they remain competitive in terms of services and rates. The staff has always been friendly and helpful, making it a pleasure to bank with them. The only area I believe could use some improvement is their consistency with requirements. I noticed some discrepancies in the documentation needed for home loans versus HELOC loans, which caused a bit of confusion. However, beyond that, they have been great so far, and I highly recommend them to anyone looking for a solid local bank.

I was just trying to make a deposit and I gave them all my information but because I didn’t remember my phone number from years ago when I started the account I can’t deposit money or a check. I gave them all the important information about everything. So that tells me I need to find another bank to deal with. I guess I’ll have to find another BANK. This is a red flag.

this is the best bank ....very speed very fast work ...

Finally after years I changed banks!! United bank is the worst bank!! Their customer service is so rude!!! That goes for the employees at the banks too!!! How do you have a bank with such horrible customer service!! Maybe you need to fire and rehire all new employees because I actually work for a very large bank and we under no circumstances are allowed to be rude to our clients!! Good bye United!!