United BankReviews of bankwithunited.com

Reached out about business accounts with no reply. Not good customer service at all.

Not for the first time they are ignoring me . I would give them no stars if I could. I shall be closing my account with them at the next renewal date.

Tried to update my address and was told it wasn’t possible because they couldn’t verify me but that I could close my account. I answered all the questions they asked and I am a real human being. Feels like some kind of movie gone wrong, wtf?!

On March 3, 2026, I wrote a $600 check from my personal account (balance over $5,000) to my business account (balance $650) to cover my rent due on March 5. I deposited the check through the United Bank business mobile app. On March 4, I received two emails from the bank confirming the deposit was received and that the $600 would be available the next business day. On March 5 at around 8:44 AM, after working a late shift, I received a call from the Sterling, VA branch manager. She asked about the check, which I explained. She then asked for my home address, which I provided, along with my mailing address. She told me I “did not answer correctly” and then asked for “the codes” on my account. I told her I only have an ATM PIN and was not aware of any other codes. She insisted I had one and told me that if I did not come to the branch before 2 PM, she would return my check — despite my personal account having more than enough funds to cover it. This caused unnecessary stress, and I drove to the branch immediately. When I arrived, she asked for my ID and said she would show me the note on my account. The note she showed me was actually the answer to one of my security questions — a word, not a numeric code. She had never read the security question to me over the phone; instead, she repeatedly asked for my home address, which is not the same as the answer to the question “What is the address where you were born?” Even after realizing the misunderstanding, she did not acknowledge the error. She suggested removing the security note “so they wouldn’t ask me again,” but I declined because that security question is there to protect my account from hackers and fraud — not to be used against me when I am depositing my own check. This entire situation was unnecessary, confusing, and handled unprofessionally. A simple $600 deposit between my own accounts should not have resulted in this level of disruption. Added Note: I have been a United Bank customer for about five years and have always deposited my checks through the mobile app without any issues. This was the first time I was ever questioned or interrogated about my own deposit. The experience was unexpected, stressful, and completely unnecessary, which is why I felt it was important to document it here. If needed I can add the Bank emails about my deposit.

ABSOLUTELY THE WORST BANK EVER I MADE A DEPOSIT IN THE OVERNIGHT DROPBOX IN STANARDSVILLE VIRGINIA TO GET OUR ACCOUNT STRAIGHT TO BE ABLE TO PAY SOME BILLS TODAY AND THEY SAID THEY CALLED ME TO LET ME KNOW THAT THERE WAS A HOLD ON THE CHAT BALL FACE LIE NO ONE CALLED ME. THIS IS NOT THE FIRST TIME THAT I’VE HAD ISSUES WITH THIS BANK. THEN THEY SAID THAT IT WOULD BE A HOLD ON IT SO I HAD TO GO PICK THE CHECK UP WHICH I WOULD ALSO LIKE TO POINT OUT TO YOU THAT THIS MAN’S PROBABLY GOT AS MUCH MONEY AS DONALD TRUMP HIMSELF BUT THAT DIDN’T MATTER THEY COULD THEY WOULDN’T EVEN PICK UP THE PHONE AND VERIFY THAT THE FUNDS WERE THERE SO I HAD TO GO FROM MADISON TO STANARDSVILLE TO PICK UP THE CHECK GO FROM STANARDSVILLE TO CHARLOTTESVILLE TO CASH THE CHECK AT THE BANK THAT WAS DRAWN OFF OF THEN GO BACK TO THE UNIT IN CHARLOTTESVILLE AND GET MY ACCOUNT STRAIGHT BECAUSE NOBODY THERE WANTED TO HELP ME IT STARTED WITH KATIE WENT FROM KATIE TO PAULINE, THEN SOME FOREIGN DUDE AND THEN IT WENT TO THIS WOMAN NAMED KELLY AND ALL THEY WOULD DO WAS ROLL THEIR EYES AND SHAKE THEIR HEAD AT ME, WHICH IS VERY RUDE WHEN ERIN WAS THERE THAT THAT SECTION WAS RUN WITH RESPECT FOR EVERY SINGLE PERSON THERE THEY ARE THE RUDEST BANK EVER DON’T THINK THERE.

Do not bank here if you want to access your money without getting another persons approval. I tried to make a purchase for a medical device for my child. The funds were available in my account. I was told that I would have to request a funds increase after my card was declined twice. Called United to do so. They asked a few verification questions for security purposes. Then, said the answers were incorrect (my answers were not incorrect. There answers were obviously something else),insisted that I had to come to the branch in person to make sure I was actually me. I missed the window for ordering. So i called to set up a funds increase for the next morning. No, you cant do that. So i have to let medical supply run my card, let it get declined, then call United Bank to do this again. I have never had so much trouble making a purchase in my entire adult life. I will be pulling my money and going elsewhere. No bank should have that much control over someone else's money.

I have had my small business account with United Bank since I opened my business about 6 years ago. I sought assistance from the branch manager regarding upcoming client deposits and fees. She mentioned that they were not able to assist because it was not THEIR error. (I am kicking myself as to why I am still doing business with this bank. I have always been a fan of Capital One fintech, i.e. the ability to do external transfers and other technology that United Bank does not...lessons learned though). However, I've found that my small business has been valued more at Capital One, Navy Fed, and AMEX. Lessons learned again.

I had a problem with my car loan, everything was fine and I wanted to solve the problem the same day, I paid what I had to pay, when I wanted to pick up my car I realized that the bank makes deals with criminals, the bank authorizes them to charge you what they want and cash so as not to pay taxes, I am very upset and I felt unsafe in that place since they do not accept debit or debit cards. If I had known this beforehand I would never have used this bank.