United BankReviews of bankwithunited.com

Reached out about business accounts with no reply. Not good customer service at all.

Vanita Ali and her team were a pleasure to work with. She kept us informed throughout the process and made everything smooth through closing. Would highly recommend.

Not for the first time they are ignoring me . I would give them no stars if I could. I shall be closing my account with them at the next renewal date.

Tried to update my address and was told it wasn’t possible because they couldn’t verify me but that I could close my account. I answered all the questions they asked and I am a real human being. Feels like some kind of movie gone wrong, wtf?!

They have the friendliest most helpful staff of all the banks I have ever dealt with, and the WORST, most customer unfriendly, amateur online banking platform !

On March 3, 2026, I wrote a $600 check from my personal account (balance over $5,000) to my business account (balance $650) to cover my rent due on March 5. I deposited the check through the United Bank business mobile app. On March 4, I received two emails from the bank confirming the deposit was received and that the $600 would be available the next business day. On March 5 at around 8:44 AM, after working a late shift, I received a call from the Sterling, VA branch manager. She asked about the check, which I explained. She then asked for my home address, which I provided, along with my mailing address. She told me I “did not answer correctly” and then asked for “the codes” on my account. I told her I only have an ATM PIN and was not aware of any other codes. She insisted I had one and told me that if I did not come to the branch before 2 PM, she would return my check — despite my personal account having more than enough funds to cover it. This caused unnecessary stress, and I drove to the branch immediately. When I arrived, she asked for my ID and said she would show me the note on my account. The note she showed me was actually the answer to one of my security questions — a word, not a numeric code. She had never read the security question to me over the phone; instead, she repeatedly asked for my home address, which is not the same as the answer to the question “What is the address where you were born?” Even after realizing the misunderstanding, she did not acknowledge the error. She suggested removing the security note “so they wouldn’t ask me again,” but I declined because that security question is there to protect my account from hackers and fraud — not to be used against me when I am depositing my own check. This entire situation was unnecessary, confusing, and handled unprofessionally. A simple $600 deposit between my own accounts should not have resulted in this level of disruption. Added Note: I have been a United Bank customer for about five years and have always deposited my checks through the mobile app without any issues. This was the first time I was ever questioned or interrogated about my own deposit. The experience was unexpected, stressful, and completely unnecessary, which is why I felt it was important to document it here. If needed I can add the Bank emails about my deposit.

ABSOLUTELY THE WORST BANK EVER I MADE A DEPOSIT IN THE OVERNIGHT DROPBOX IN STANARDSVILLE VIRGINIA TO GET OUR ACCOUNT STRAIGHT TO BE ABLE TO PAY SOME BILLS TODAY AND THEY SAID THEY CALLED ME TO LET ME KNOW THAT THERE WAS A HOLD ON THE CHAT BALL FACE LIE NO ONE CALLED ME. THIS IS NOT THE FIRST TIME THAT I’VE HAD ISSUES WITH THIS BANK. THEN THEY SAID THAT IT WOULD BE A HOLD ON IT SO I HAD TO GO PICK THE CHECK UP WHICH I WOULD ALSO LIKE TO POINT OUT TO YOU THAT THIS MAN’S PROBABLY GOT AS MUCH MONEY AS DONALD TRUMP HIMSELF BUT THAT DIDN’T MATTER THEY COULD THEY WOULDN’T EVEN PICK UP THE PHONE AND VERIFY THAT THE FUNDS WERE THERE SO I HAD TO GO FROM MADISON TO STANARDSVILLE TO PICK UP THE CHECK GO FROM STANARDSVILLE TO CHARLOTTESVILLE TO CASH THE CHECK AT THE BANK THAT WAS DRAWN OFF OF THEN GO BACK TO THE UNIT IN CHARLOTTESVILLE AND GET MY ACCOUNT STRAIGHT BECAUSE NOBODY THERE WANTED TO HELP ME IT STARTED WITH KATIE WENT FROM KATIE TO PAULINE, THEN SOME FOREIGN DUDE AND THEN IT WENT TO THIS WOMAN NAMED KELLY AND ALL THEY WOULD DO WAS ROLL THEIR EYES AND SHAKE THEIR HEAD AT ME, WHICH IS VERY RUDE WHEN ERIN WAS THERE THAT THAT SECTION WAS RUN WITH RESPECT FOR EVERY SINGLE PERSON THERE THEY ARE THE RUDEST BANK EVER DON’T THINK THERE.

From account opening to calling customer service, I've been impressed every single time. I closed my accounts at PenFed and First Tech because they became focused on the wrong things as they grew to be too big for their britches. When you call customer service, a REAL HUMAN answers immediately (during office hours) and God do I appreciate that. The same goes for account opening support. REAL HUMANS who know what to do and are ALL US-based. Those companies that use offshore call centers to save money cause us all a lot of headache and anxiety. I don't care about how polite they are and how they can repeat my problem back, I just want a person in this country who understands all the nuances of English. This is why I wholeheartedly appreciate United Bank. Thank you, United Bank, keep doing exactly what you're doing!