MF
Updated ~ Don’t expect transparency during problems
I reached out after their reply to this review, and received the most insincere, unhelpful response. No actual support, just “understanding my concern regarding the issues.” Ultimately, I was able to redeem from the site, so they've got that going for them.. you just need to hope you never need actual assistance or you may be outta luck. Update: After redeeming, continued to play on the site and almost instantly had a game crash when a scatter was about to end. The game then became impossible to enter back into. It has now been a week and the only response I get is, “issue has been forwarded to relevant team, just wait.” No further explanation, or consideration for the winnings stuck in the game. Original: Overall pretty positive experience. Tested the site after receiving a promo code - won and was able to cash out within 24 hours. They do repeatedly try to get you to cancel your redemption and continue playing which is quite annoying.
Response from BankrollaMay 22, 2026
Hi, Thank you for taking the time to update your review, and we're truly sorry to hear about the game crash and the lack of a clear resolution so far. We completely understand how frustrating it is to have a technical issue go unresolved for an extended period, especially with potential winnings involved. Game-related technical issues are always escalated to our provider team, and we sincerely apologize that the communication on our end hasn't been clear enough during this process. We'd really like to look into this further for you. Please reach out to our support team directly so we can follow up on the status and ensure you receive a proper update. Best regards, Bankrolla Team