Barclaycard USReviews of banking.barclaysus.com

Why can’t I give zero stars This JetBlue Barclays us combo is a disaster The CS circle JRK should be one of Dante’s circles of hell I was given 2 jet blue plus accounts and could only access one and like many others didn’t know I was given 2 seperate accounts of same product . Then it was closed and got a charge off I paid the charge odd and all the fees interest soon as I was given the statements and they refuse to delete the charge off they will not even give me proof I paid in full . One day They will look back and think wow we shoudk have done that he was relentless . Idk my next move I gathering stories now and making video content to show the nature of company . Just look at the fraud they had to pay on between Morgan back sec and oversold issues and seems all in last 5-7 years There s more has to be share with me !!

I have done business with a large number of banks over my lifetime, and I have had many different credit cards. None has been more frustrating than BarclaycardUS. 1. I cannot log into my account without getting a code sent to my email. I am NOT interested in this step, but they refuse to let me log in with just my password. My time is precious to me. I do not want to leave the tab I am on and open another tab to find an email to get a code and then go back to the first tab to plug in the code just to log into my account. Consequently, I VERY RARELY use their website for this reason ALONE. 2. I earn points with purchases. I have 339 points at the moment. I logged into my account but could not find any way to put those points toward a statement credit or send them to a bank account. All BarclaycardUS wants you to do is put them on a gift card for some other business. WHY???? They must get a kickback. Otherwise, it would be very easy to have the points applied to your statement or the money sent to your bank. 3. To my astonishment, 339 points equal a pittance of $3.39. Yes, you read that correctly. I could not buy a senior coffee and a Big Mac with $3.39, yet that is all I have earned after spending hundreds with my Barclaycard. Every other card I use pays a lot more back. 4. I cannot look at my statements on BarclaycardUS's website. They want me to download Adobe Reader and then download my statements. I normally am happy to wait for my statement to come in the mail, but tonight, I wanted to check on charges before my paper statement arrived, so I had to go through the two step verification misery just to log into my account and then I could not even look at my statement. I also could not get my points applied to my statement, so I had to bell Barclay customer service. 5. I HATE speaking to any company anymore because of the automated systems with their endless tiers, and now with AI talking to me. I do NOT want to talk to a computer. I had to fight to get to a person. This is true of most companies now, not just BarclaycardUS of course. 6. I finally reached Darryl. I expressed my aggravation over the two step verification, the fact that I could not look at my statement and was asked to download Adobe Reader; and, that I could not find a link to send my points to my statement as a credit. Darryl could NOT understand that what I expressed about logging into the account, the need to download Adobe, etc., was simply my FEEDBACK about my dissatisfaction with their website. So, he then tried to talk me into going "paperless." I stopped him or tried to stop him immediately. I kept saying NO!!!! I DO NOT WANT TO GO PAPERLESS!!!! STOP!!!! NOTHING YOU CAN SAY WILL CHANGE MY MIND!!!! I WANT MY PAPER STATEMENTS!!!! He would NOT stop talking about paperless statements, and continued to talk over me until I finally became so angry that I yelled "I AM NOT INTERESTED IN THIS SHIT!!!!! SHUT UP!!!" Then, after 17 minutes into this miserable conversation, he said he was hanging up the phone because I said "shit." He never did grasp what the call was about. The call was about (a) how miserable it is to use their website; (b) how I will never download Adobe; and, because of that fact my endless reaffirmations that (c) I will never go paperless. What I wanted to accomplish was to apply the 339 points to my debt. By the time I hung up, we still had not done that. Every time I speak to Barclay's it is like this. They do NOT listen, and they do not seem to even UNDERSTAND what I say. Consequently, from now on BarclaycardUS will receive very little business from me. There are other cards that do not force me to use two step verification to sign into my account. They do not make it difficult to view a statement ON THE WEBSITE. They do not ask me to download Adobe or any other programme. They give me far more credit back on my purchases. Their customer service people seem to understand what I say if I do call them for some reason. BarclaycardUS just fails on every score. Speaking of failing on every score, they even fail with the statements. The print on their statements has been very weak and washed out not just for a couple of months but for the last several YEARS. I have to strain to see what is printed on their statements. It looks like their printer definitely needs toner!! I have reported this to them many times. It has never registered with them either. The upshot, as I said, is that I will not be using their website if I can possibly help it, and from now on, I will use their card very, very sparingly. I will use it just to keep the credit line open, but that is all. BarclaycardUS is backwards, 50 years out of date aside from their stupid AI and automated system. Even their statements's print is so weak that you can barely read it. Do yourself a favour. If you want a credit care, there are many, many others you can use that are better than BarclayUS.

Compared with all the cards I use, Barclay has the worst fraud alert, meaning that it suspend your card for very little rationale. And I have 700+ FICO score

First they suspend my new credit card for no reasons. Then they asked me for a bunch of documents which I complied. Then they said they have problems with each of these documents because the copies are too dark to read (it's not) or the tax form is unsigned (it is a turbotax form which was electronically signed). I have had tons of credit card but I have never dealt with one with such unnecessary bureaucracy.

A few weeks ago, I was late for a payment for the first time in 10 years. I figured I had 30 days to catch up which is what they tell you to become current. Nothing should have happened, but they dropped my credit limit by $15,000!!!! They just basically took a sledgehammer to my credit and all I did was miss one payment!!! THIS COMPANY SUCKS!!!!! DO NOT USE THEM!!!!

What a horrible customer service experience. All I tried to do was add my Jet Blue credit card to my iPhone wallet. A fraud alert went on my account, I called customer service and went through 20 minutes of hell before I hung up the phone in frustration. I am canceling my card; if they don't want me to use it and put me through that hell, I won't use it.

Horrible company, worse than Synchrony, which is saying something. I am a longtime Banana Republic member, first tier category. Barclays placed a fraud alert on my account and cancelled an order, and yet let another charge go through, so getting that sorted was really hard. Spent an hour on the phone and it's still not fixed. Avoid this company, especially the Banana Republic card.

To start out decent card but then every year got worst. Been a card holder for almost 20 years, bill always paid in full. About the last handful of years constant fraud on card, not just once but multiple times a year. This meant constantly having to get new cards. Here recently sent us over the top and will be canceling our cards. DO NOT, I REPEAT DO NOT waster your time like we have been