Greenwood- Modern Finance for the CultureReviews of bankgreenwood.com

I never received my debit card. I requested another one and they charged me for it. You can’t send money out of the account because the app and Plaid keeps saying they failed to authenticate your bank, even though you have to log into that banks mobile banking to sync them. I wanted to support this bank because of the social aspect, but it’s just not worth it. You’d do better opening a checking account with a credit union or even an online bank. TRASH

DONT DO IT!!!!! Greenwood is the scammiest so-called bank. I made a payment August5th to Hertz. I moved money from my savings to my spend account $326. The following day I have a negative balance of $300.65. Why?!!!! The purpose of this account was because it doesn't pay if no money's in the account. They STOLE MY $$$$ and keep lying. They need to be sued and closed. And to think they label themselves to be banking black🤣😅Major crooks. Avoid at ALL COST. THE WORST COMPANY ALONG WITH COASTAL.COMMUNITY BANK!!!!!!

From the LACK of Customer Service, non working customer service phone number to them stealing over $1,800 from me is all HORRIBLE! My fellow black folks do not buy into the hype. These particular black folks from the founder all the way down to the customer service is only out to steal from less fortunate African Americans who they think can’t make actions against them once they steal your money. I have written to the BBB, Federal Reserve that regulates Coastal Community Bank (their sponsor bank because Greenwood nor its founders or employees can actually handle customers funds because FINTECHS alone aren’t FDIC insured), I’ve also submitted a complaint to the Consumer Financial Protection Bureau as well as Federal Trade Commission on how i never received a card the entire time my account was open with these fraudsters, how Greenwood once they did email me back after months of me contacting them; told me that they placed the incorrect address on the envelope because it didn’t match my correct address that was on my account. Even still they never corrected it and ordered me a card and ship it to the correct address. In the midst of all that; over $1,800 was stolen from my account. I filed a fraud claim and submitted a statement of fraud to Greenwood and didn’t get a reply back until I had to reach out to Coastal Community Bank and have them reach out to them for me. After doing that 3 separate times someone finally called me by the name of Todd. Horrible attitude and very incompetent. Claimed he would file the fraud claim. Literally not even 24 hours went by and they contacted me via email telling me that I would not be refunded. To this day I still have not received my money back. I’m contacting my state attorney generals office next and if in need to file arbitration and have an arbitrator decide on the case I will be taking that action as well. I do understand that traditional banks aren’t the best but I’m sorry to say it but at least you don’t have to worry about them traditional banks actually scamming their own customers! Greenwood does this because they know they won’t held accountable to an extent when it comes to fines because Coastal Community are the ones that back them on FDIC insurance and who the federal government will fine and go after once the fraudsters at Greenwood are exposed for who they really are and what they stand for. One of the founders premiered on Real Housewives of Atlanta. Think her name is Tanya. These folks are scammers and will take your money. STEER CLEAR

I still haven't received a card but they continue to encourage me to make a deposit. I reached out to them said they were sending me one. That was 6 months ago SMDH!

Horrible experience. The app is full of bugs. I downgraded my account from the premium level to the basic level yet each month the $4.99 continues to be taken from my account. Totally regret buying into this.

This bank is so unprofessional rude inconsiderate I had some unauthorized transactions come up and they proceeded to have me take screenshots of my cash app activity to send to them that's none of their business but I did it anyway I sent them screenshots of my activity on cash app and now they're wanting a whole years at like they want my statements now from cash app that's unprofessional it's rude and I'm super pissed off cuz now they shut my account down with my money still in it and I can't access to it

You ought to be ashamed of yourselves. You are an exemplary reason why black businesses are not supported, you never do business right!

Horrible institution! Mobile deposited a check on the 6/20 sat pending until today Checked status said banking difficulties by on their end and deposit would be there today by customer service Instead deposi has disappeared with no explanation no money and no one reached out via emil or phone. I had to call and still received no answer. No way is this a black owned black no one speaks English clearly- Supervisor supposed to call or email me - nothing. Just horrible all the way around Glad I found out now and switched my direct deposit