Greenwood- Modern Finance for the CultureReviews of bankgreenwood.com

Customer service get a 1 ⭐️. Opens mid morning(10am), closes at 8pm, no weekend availability, Banking App is the worst. You have an issue after hours your screwed. Smallest infractions card will lock out on fraudulent matters even though they are not. Constantly have to call in to explain its myself making transactions. The ideas of GREENWOOD ARE 💯….the actions, research and development needs a lotttttttt of revamping and help…I’m not going to close my account but I will no longer direct deposit my funds or add funds. To many bad experiences in 60 days!! I tried to support but damn I travel wayyyy too much for no access to my revenue and finances when extremely important situations come about. Thank you G-Wood✊🏾✊🏿✊🏽✊🏼

Shady. I have requested they close my account THREE times. They keep saying it’s closed but when I sign in it clearly shows it’s still active; and they continue to generate monthly statements.

I hate to leave bad reviews for what is supposed to be a Black owned company but I have to call this one. I call this bank every day to unlock my card because apparently I make too many transactions. I moved my direct deposit back to Navy Federal because I can’t deal with this anymore. They don’t alert you if they suspect fraud. They just lock your card. I was also told that I can’t pay directly from cash app and to send money to myself in order for it to work. What kind of crap is this? And, if I signed up for early access to my paycheck then why I have to call you to release my money to me. This is absolutely the worse bank ever! It’s a digital bank at that. Also, they reject mobile check deposits as well and claim it as fraudulent. Killer Mike and Andrew Young really need to go back to the drawing board or get a better business model going. I rather pay overdraft fees to Navy Federal than to use this account again.

I have received a monthly email since Jan 2023 indicating that 'my monthly statement' is ready. I did not open an account with them and have reported it to them numerous times. They will NOT give me any information without my 16 digit card number.. which I obviously do not have. My call yesterday, I did ended up confirming my email address and last 4 of social... then was placed on a long hold... leary, I hung up. There are no replies to the support email I have found. Just wanted this public knowledge for others.

Do not open an account with Greenwood Bank! They do not have their own fraud department. Unlike other financial institutions, they provide no alerts of each transactions by text message in place. They just email you about the transactions. They allowed someone to compromise my account and refused to refund me the money that was stolen from me in a timely manner. They allowed the funds to be deducted immediately like the funds that were stolen from me! I am so glad that my Social Security Benefits are being deposited into this account!

I never received a debit card; called to request another, was charged $5 and NEVER received that one. Wasn't told of the charge until I inquired weeks later, closed the account on 9/21/2023, still have yet to receive the money I had in that account.

Worst experience ever went to the Post Office to get some money orders tried to pay card declined. I called the bank and was told that there system doesn't recognize post office transactions. huh?? Seriously? Okay went home to make my payment online made 2 payments for 1200 then my card was locked, I called and was told to wait for 30 minutes then try my card again. All I'm trying to do is pay bills this is ridiculous definitely moving my money back to Navy Federal. Doesn't matter if you have Greenwood Metal card which you pay _4.99 a month for.

This is a horrible bank. I truly wanted to believe in it and had an account with a regular monthly deposit going to it for about a year. But the issues were just too much. Pin never worked even after calling to reset it. I would be stuck looking like a fool trying to pay with this card only for it to be declined, even though there was plenty of money in it. My wallet was stolen, I filed a report, they decided it wasn't fraud and I was not refunded what was stolen. I tried taking money out at an ATM, my withdrawal limit was 1500, the ATM allowed me to take out 400. Got an error saying the financial institution would not let me withdraw to call them. I called. The man on the phone said to try 300. I did. Got the same error. I tried 200. Got the same error. I finally decided to close this account. It has been such a horrible experience.