Greenwood- Modern Finance for the CultureReviews of bankgreenwood.com

TL;DR - !DON'T DO IT - because if there's one thing none of us want somebody to do, it's play with our money. If my money is funny, I'm not laughing. This institution practices false advertising, is in a beta phase with bugs that go unaddressed with updates, is more concerned about appearance than service, and is NOT A BANK. Run as fast as you can in the opposite direction. Do not pass GO, Do not collect $200 - GET OUT. *** This year's Black History Month theme is Black Resistance. I can't *stand* the fact that I have the following to share with you all... Terrible. This is the absolute*worst* experience I've ever had with any financial institution. I would say bank, but this is not a bank. Just look at this quote from their twitter account: "Greenwood is a financial technology company, not a bank. Banking services are provided by Coastal Community Bank, Member FDIC." I won't deep dive into exactly what this means - but it does mean A LOT of false advertising & loopholes for accountability to the consumer. My experience may echo many other hopeful, Black Americans simply looking to support a seemingly Black-owned business of merit. I got excited by who was backing the business, wanted to be apart of the 'buppy' wave, and took a plunge with Greenwood. Greenwood is a mobile phone-based application. You can connect bank accounts & debit cards to move your money within your account (e.g. checking/savings) or to move it to an external account (e.g Chase Bank). This is currently *the only way* that you can SEND money using a free greenwood account (this is pivotal to my rated experience). My experience with Greenwood began without much to say. I got my card, started *adding* money to my checking account (there are a variety of ways to do this) - even set up direct deposit for one of my monthly sources of income. This was my mistake. You see, not only is Greenwood NOT a bank, they're also a poorly-tested technology operation, filled with developer bugs that never quite get worked out - like app crashing, broken buttons, and faulty sign-in recognition. Not once, not twice. Nearly every week. To add to this - their customer service is deplorable. I understand that these agents are more than likely not being paid a living wage, and thus, have one if not several other jobs to support themselves. I also understand that people are people, not machines, and sometimes - wires get crossed, information gets notated incorrectly, things take several business days to resolve. But it's beyond, y'all. I'm talking, repeat calls to following-up about previously noted problems and getting completely different information about the exact same issue. People flatly telling me: "They told you the wrong information, that's not correct" - on numerous occasions. I asked one agent if she could walk me through the process of SENDING money via my Greenwood checking to a Wells Fargo debit card - she was adamant that this was an option - (my issue was having no access to my greenwood card numbers in-app/in physical)...do you know what she opened up her mouth to say? "No, I can't do that. I've never used the app. I don't know how it works." I wish I had counted the times I called, calmly, with respect and patience - just trying to get someone to help me get a new card issued - and the conversation ended with "I don't know what to tell you" - "I can't transfer you to a supervisor or anyone else for further assistance, no one is available"- or even (and this is wild) "I don't know". I've worked in customer service for about 7 years, the number one rule? Of course, the customer is always right. But truly - never admit that you don't have the capacity to assist. That's a direct set-up for customer distrust and, ultimately, attrition. I'm currently in the extremely frustrating space of having to piecemeal my earned monies OUT of greenwood to one of my FDICs (a four-figure amount in total that I'm only able to move $150 per transaction - because that's their cap right now - HA!) All in All - I have been traumatized by this short-lived yet painful experience with Greenwood. Its been just 4 months and I'm counting the days until I can get my funds out and RUN. !DON'T DO IT - because if there's one thing none of us want somebody to do, it's play with our money. If my money is funny, I'm not laughing.

If I can give this bank 0 Stars I would. I left Chase to support this black business only to be bamboozled. I had this account/debit for less than 2 months. I had 444 bucks taken from my account. I found out because I looked through my transactions and that's how I found out. I was never personally alerted. On top of fraud on my account they thought it was fair to charge me for a replacement card. I called customer service on 5 occasions. They told me they can do nothing unless the transactions post. The following morning I check my balance and notice AGAIN that it was lower. My card has been used in Hong Kong 4x!! Once again I was never alerted and I been again charged for an expedited card but this time 20 bucks for expedited card that I did not authorize. Why am I being charged fees when clearly my account has been compromised is insulting! I spoke to one rep and she is the only rep with sense that I have spoken to who reversed the 20 dollar fee. Her name is Alicia. I am beyond angry with this bank at how poorly they handle and "protect" peoples accounts. My friend reccomend me this bank and I wish I never joined. And even when they claim they will fix your account they don't really help. I'm still waiting on them to give me my damn money back smh.WHY The hell it take 90 days to investigate I don't understand. I banked with other banks and it never took that long!!!!!! Don't ever join this bank. It's a scam

This bank is a complete scam like everyone says last weekend I had an issue with deposit OK this weekend on the January 5 I received a notification that a new card has been ordered. I called twice I can’t get a solid answer onto why I called again today, Saturday January 7 to understand why again the rep told me tell me no card has been ordered I am not sure why it say that. I don’t know why it’s showing that your cad has been canceled due to a irregular activities and I have talk to three people and this the first I have heard this . He read the translation out to me and their normal spending stuff Grocery Gas etc My card was canceled or cut off with no warning no nothing so no it’s weekend cant access money can’t pay bills can’t get Gas they say I must wait two to three days for another department to contact me . I would give this company the most negative if negative rating .

The excitement of Greenwood Bank has worn off. As of 12/31/22, I've not received my SSDI deposit. I contacted Customer Service 12/30/22 3 times. First wait time: 16 minutes. Second wait time: 22 minutes. Third time was the charm. I FINALLY reached someone only to prove they were not helpful at all. Social Security has released payments for SSI and SSDI recipients. How do I know? I've spoken with several of my friends who receive either SSI or SSDI. There's no way of knowing how long it'll be before payroll or government checks will be deposited. Let's not talk about the app. It's not encrypted and that's a huge NO for me. I honestly expected better. Obviously, I was wrong. By the way, I'm definitely not a bot!

OMG, where do I start. First off I waited on a wait list to get this card, thinking that by doing so I was gonna get all the bells and whistles. Once I finally got my card I got my check direct deposited with no issues. My first deposit went great I even had a negative balance written off(cool). My second deposit as of today 12/27/2022 I still have not gotten my deposit. No one will answer the phone, no one will answer my emails. This is so sad I have bills to pay and y’all out here playing with my money. DONT USE THEM AT ALL!!!! Whoever said they were good, got paid to say it.

The worst bank I ever dealt with use card for hotel pre authorization hold hasn’t seen my my since I checked out on the 4th of December it’s now the 22 please bank at your own risk

Absolutely pathetic experience all the way around. I was so excited to have a black bank to support, however, it's clear this is just a marketing tactic. Their customer service is awful as many of the people who answer or work in the call center are not well-informed. It took them over 3 months to ship a card and get it delivered to me, each time I called support to ask about the status of the card they were not able to provide a tracking number or any info regarding why the card had not arrived. On top of that, a supervisor was never on duty, and it took a month for me to hear from one. After failing to ship me the card over 5 times, the card finally arrived (a nice card I will admit that) however they then charged me 100 dollars for 4 card replacement fees. Fees to replace a card that never arrived. This is the worst experience with a financial institution i have ever had

I wanted to support the culture but the customer service was not good at all. I was suppose to receive my direct deposit through them. When I didn’t receive it I called the customer service and asked if there was a hold and the rep said he wouldn’t know! Then I asked if there is any pending payments and the rep responded “I can see that so I wouldn’t know” . So then I asked if the policy for early pay day applied and he said not everytime. Asked the rep what happens if my funds don’t show up and AGAIN he replied with a dry”there is nothing we can do”. I was really happy to be apart of something that represents my culture but sadly will never use them again. Every bank can usually answer the simple questions I asked but they were no help.