Banfield Pet HospitalReviews of banfield.com

Always be kind. You never know what people are going through. Just be kind.

Check in: very bland Atmosphere: very bland Dr. Harvison: didn't get a chance to meet he or she bc they wouldn't see my dog bc we didn't purchase one of the wellness plans and my dog was up to date with his shots. The assistant was nice but was basically being used as a messenger for Dr. Harvison. I won't return because I see this place is about money, once they saw I wasn't buying one of those useless plans, they were ready for us to go. BEWARE EVERYONE! Also if you get an ad from Banfield stating your pets first visit is free, make sure you have the coupon with you bc per the assistant "they will make you pay $75'. Definitely will not be returning and advising others to do their research first.

My dog passed away 2 months ago, and they expect me to still pay OWP. It is so ridiculous like what am I gonna do with it? I sure as heck can’t use it for myself. So from now up until September of 2026 I will be reminded monthly that my dog has passed away because of the OWP charge.

Scheduled on line for an injured dog. Made arrangements to transport my pup. Arrived and no record of the appointment even though I had 2 e mail confirmations from Banfield 3 and 1 day prior to appointment. Blaze' staff, blaming the computer. This location is very poorly managed. Go elsewhere.

The manager for this Banfield location in San Pedro shouldn’t be a manager at all!!! . She is rude, very condescending to customers and has no customer care skills. I wouldn’t trust her at all dealing with my account because who knows what notes she’s putting on there?? They switched my dogs medicated shampoo without letting me know and that caused my dog to have the worst flare up. And when I brought this up to them - this manager made me bring the old shampoo as proof, told me that in her notes the doctor mentioned to continue the shampoo (as if I was supposed to know that it was a different one) and then said that I should have noticed it was different because there was a small bar in the front with a different color!! There was no remorse or admittance that they gave me the wrong shampoo to begin with!! and when I asked her to pls stop speaking to me so condescendingly and stop trying to accuse me that I should have known … she didn’t stop and just became even more rude and insolent. This is completely horrible management!!

I tried Banfield because they had a free visit. And they sure treated it as though it was a free visit; rushing me and Lulu out, not providing much information, other than trying to get me to buy their packages.. The doctor gave very generic answers and information that did not pertain to my cat specifically i.e , things I could have googled. When I was finished my visit I was so disappointed that I forgot to pay. The hospital called me back and I apologized and said I would return in 30 mins- an hr to pay. The person on the telephone was very rude and mentioned that if I did not return by 3pm that further action would be taken. When I paid and left the doctor I had to email them because they did not provide me with any notes, vaccine documentation, or visit notes. When I received the email, they also included in their notes that the customer left without paying and stated that she would return in 30 mins to an hr and that I was reminded that further action would be taken. Extremely unnecessary and impolite. I wouldn't even take my pets back for a free visit.

Beware of Banfield Pet Hospital Insurance. We went to Banfield Pet Hospital in Wesley Chapel for years. Took out insurance on all of our pets until the manager at that time left. Things changed after she left so we stopped going & called to cancel the pet insurance this past March. I was assured by someone identifying as Michelle that this was done. I have called 3 diff. times because they are still charging my credit card & will not stop. This past Monday Dec 1st. I called again & was told that they had no record of me calling EVER to cancel. That they could only give me 2 months credit & would cancel any future payments as long as I didn't owe them anything. None of my pets have been there since the first of this year. How can I owe them anything? Not to mention 2 of the pets that they are billing me for are dead. This morning I check on my credit card & guess what.... another charge from Banfield Pet Insurance for dead pets. In calling my credit card for help, it's like talking to a stop sign because customer services are either in India or the Philippines. All they say is they can send a letter of dispute. No one can give me an actually phone number for their headquarters for either Banfield or my credit card to actually talk to a person that has authority able to actually do something about this run around I'm getting from both businesses. I do believe businesses hire these out of country call centers labeled as CUSTOMER SERVICE so they can rip us off. I'm to the point off hiring an attorney I'm so flipping mad. Anyone know of one that does this type of work? BTW.... just wanted to mention.... You know how when you call a business there's a recording saying your call may be recorded for customer service purposes??? In calling Banfield Insurance they say that but when I mentioned to Carlos that I was recording them, I was hung up on. Now why is it ok for them to record the phone caller but not for the caller to record them?

By accident we wired (Zelle) Felice Torre Director of Field OP 600 USD we called and begged him to send it back because was our Money and my Son 5 Years old needed it. He ignored us and refused to pay it back!!! The only what i want to be returned the 600USD to us not more not less so my Son can have that money!! We have proof and if he dont pay the money then minimum people should know with who you dealing - thief and not honest person.