Banfield Pet HospitalReviews of banfield.com

I'd give a 0 if I could. Worst experience. Took my dog in for a scratch on his eyelid. They dont give you a printed receipt. They have you look on a portal. I never have looked at past invoices, trusting them. Before the virus you could wait for your Dog and be present when your pet is examined. Due to the pandemic they have you leave your pet. I needed a copy of his vaccines for day care and found multiple things done to my dog without my permission. Talked to the manager and he added services back to my wellness plan. My concern, how can they possibly think it's okay to do anything to my dog without my permission. No one even discussed with me when I picked him up. Questionable business practices. This is what was done without my knowledge. Remember he had a scratched eyelid. Blood Sample Collect/Prep x24DxCBC/IOFFecal PackagePyrantel When I called the gal answering the phone she said that I wasnt being charged. I had to bring it to her attention that I pay for it by purchasing wellness program. Waiting on call from corporate office and want all my money back. I'd rather pay more and be able to trust my vet with my fur baby with my dogs best interest and wellbeing first in mind.

For 11 years I have been a positive promoter for Banfield, telling all of my friends and colleagues they should take their pets to this company. 11 years of paying for wellness plans, moving my records from town to town and always a positive experience. But a few days ago, it was obvious that my dog was critically ill. I begged them to give me an appointment, and they said they were booked and to "call around to other Banfield hospitals". I called ten Banfield in my area and all were booked, despite the urgency of the need. In the end I was told to go to an emergency pet hospital, which I did. As a result, my dog crossed the bridge in a strange place, with a vet he'd never seen before (they were amazing at the Univ. of Minnesota Small Animal Hospital, by the way). I have never been so disappointed in a service or a company. After being so loyal to them, after counting on them for the regular things, when the real need came, they were not there for me, or for Rocky. When I called to cancel my monthly service (after 35 minutes on hold), they said they were sorry for my loss and told me that I owed them $136 for cancelling the plan. Cold, corporate, profit-mongering. If you need anal glands expressed, this is your place, but when something important or emergent is happening, go anywhere else. I will now take every opportunity, in any available forum, to tell this story. Rocky deserved much better.

Biggest mistake I ever made was to put my dog on their wellness plan.

Costumer service dont answer calls.

I made a mistake moving to Banfield (location), paid for a one year plan, for a healthy young dog. Turn around of vet doctor is high, you will never going to see the same Vet. A lot of unnecessary tests ( we are physicians). When we needed a refill to complete a treatment with an eye ointment they refused to do without consult the pet again. The Rabies vaccination was due on the last month of the current plan and no any contact for reminder, When I went for the vaccine they said the plan was expired and no any discount apply.

DISORGANIZED. STAY AWAY. I made an appointment over the web. They have a sign up to call when arriving, because the lobby is closed due to Covid. They put me on hold for 20 minutes then told me I didn't have an appointment. I read them the confirmation email they sent and offered to show it to them, but they wouldn't even let me in the building, encouraging me to reschedule. I wasted time and gas driving all over the place to go here. I only wish I knew which car the person I spoke with drove, so I could transplant my dog's nervous poop to their car, after standing in the 90 degree sun for 20 minutes.

They were fine for shots ( way too many) and dental treatment but I should have ended the plan as my dog got older but the location was very convenient. They made mistakes with infections, but eventually got it right. It was only when my dog stopped eating that I realized how incompetent they are. One doc gave him two shots Without our permission!! and said cause unknown! The other said cognitive impairment a week later as my dog got sicker and sicker. So I took him to a vet recommended by my neighbors who immediately did an ultrasound and found fluid in his belly from a real exam that Banfield never did. Results were possible cancer or pancreatitis and doc treated for cancer. 3 days later, my dog was getting worse, stomach distended even more so I rushed to ER. 4 days later we had to put my beautiful honey colored terrier down Bc it was too late. Banfield’s delay of no treatment and duh? We don’t know or recommend anything made my dogs pancreatitis worse- he could have had a chance but I wasted a week with Banfield docs who are worthless!! Please learn from my mistakes and do not renew your plan if your dog is older or find an amazing vet if things go wrong! Do not waste your time at Banfield! It cost my my dog’ s life!! Legal action is coming!!

Please do not waste your money on any of the Wellness Plans or on Banfield, for that matter. I take my cat to Banfield only because that’s where her previous human took her. I’m not happy with the Wellness Plan or vet service at all. Because my experience has been so negative, I wouldn’t take another pet to Banfield even if it was the only option available. My cat is being tested for the FOURTH TIME in one year for overactive thyroid. Two of those times were with Banfield and I explained that I’d already had two blood tests and wanted a more thorough test because the basic test is a waste of time and money: it doesn’t show what I need the doctor to look for. Even though I provided results from the other vet AND Banfield had my cat’s history from the previous owner, the vet ran the same waste of time and money test I explained had already been done twice!! Today I’m back at Banfield and the vet tells me the Wellness Plan doesn’t apply because my cat can only have one of certain tests/xrays/etc per year unless she’s having dental surgery. This piece of crap plan is $600 for one year. So far, it’s the equivalent of paying for a service, then having to do all the work yourself or paying someone else a lot more money to do it right. And guess what the Banfield Vet thinks the problem is? HYPERTHYROIDISM!! I have to cough up another $200 for an accurate diagnosis and can’t cancel/transfer the plan I signed up for. Taking your pet to Banfield is like buying a used car: you can’t trust what the doctors tell you and they’re looking for every possible angle to get you to spend money. The vet today recommended I take my cat, who has symptoms of an overactive thyroid, to a cardiologist!! She also recommended prescription food...food that could make my cat start puking again. When I brought that up, she said I should try it and if it makes my cat sick, then we’ll look at other options. THIS is why so many pets don’t get the care they need!!