Banfield Pet HospitalReviews of banfield.com

I live in Gaston SC and have been a client of Banfield for 10 years. I have 3 furbabies that are patients at Banfield, the oldest baby , Bailee, is 10, then Molly, who is 4 and Ellie who is 2. I have always had a problem getting an appointment at Banfield for an in room visit I have always had a problem getting an appointment on Saturday. This is the only day that I can take our girls in for appointments. I have asked to make appointments in advance but the answer is always the same: our schedules do not go out that far and we do not know which doctors will be here. I loved the vets and the staff that were there when I first started bringing Bailee in, as a baby! Everyone was nice and friendly. The vets were great and really treated my baby like she was theirs. Dr. Cuttino was the first vet that we saw and she was fantastic!!! Sadly, she left and we had to start seeing someone else. Then Dr. Jeri Littlefield came and I could have not been happier. She is a kind, friendly, loving doctor and she would take the time to actually SEE my baby and take care of her. Then we got 2 more babies and she cared for each of them with gentleness and love. Then, approx a year or so ago, she too left and it has been hell ever since. The "new" doctors and staff are horrible. We see a different doctor each time and not a one of them knows what is going on. They would constantly get my 3 girls confused with each other, or someone else's pet. Bailee has subluxed patellas and you can definitely feel the crepitus in her legs. She does good and has only had to have occasional Rimidil for pain. She is a sweet humble soul. Molly is a my little timid sweetheart. Sweet and sensitive. She does not do well with strangers and very shaky during her visits. Ellie is my rambuncous girl with a heart of gold. She will kiss you to death, but she is very nervous around stangers and very clingy. Molly has to be given a little sedative before her visits to calm her. She has never had a reaction to any immunizations or medications, yet each time I go to Banfield, they want to know if I have given her Benadryl because she has had reactions in the past.. I have told them that she has never had a reaction, but that she does have Bendadryl in her system. Then theres Ellie. She had recently had an issue with her left hind leg and I needed to have it checked out. I DO NOT DO DROP OFF APPOINTMENTS. I will not leave my girls to be put in a cage until someone feels like doing their job, so for months I refused to take them in because Banfield would not see them in room at all, because of the COVID crap. Now, I work in healthcare and I have to mask and socially distance. I have to work face to face with patients and I take all the necessary precautions. Banfield does not want see in room appointments, they say, because of COVID, but I think the real reason is because they want to see their patients, when they want to see them and not according to appointments. So your beloved pet sits in cage until, THEY chose to do the exams. They want you to drop them off so they can goof off. Now, this brings me to my story. I had 3 drop off appointments on Saturday July 25th. 12:00, 12:15, 12:30. I had, against all I stand for, had decided that my girls needed their visits and Banfield would not consider just letting me sit outside the room while they examined each dog and then let me take them and go. So, I dropped them off inside, and then sat in my car and waited for the staff to call me to come get them. I live about 25 miles from the Banfield on Sunset Blvd in Lexington SC. I just decided to wait the 3 hours that they claimed it would take to see each girl. 3 hours!! It usually only takes 15 - 20 minutes to do each exam, but today it will take nearly an hour for each, and let me remind you again, that I did have scheduled appointments for each. 3 1/2 hours later I went in to check and see how much longer it would be and was told that the doctor was at lunch... at 3:30 in the afternoon..... and that it would be around 6:00pm, when they would be ready. This was not acceptable and I let the assistant know this and I demanded my girls be brought to me. the assistant said she would check again with the doctor and she came back a minute later, telling me that the doctor would have them ready at 4:30. I told her I would be back in at 4:30 and they had better be ready to go. the doctor called me at 4:00 on my phone and told me they were ready to go and he went over the exam results with me on each girl. He told me that Ellies's hind leg had subluxed patellas, as she had had in the past. Now wait a minute, Ellie has NEVER had subluxed patellas. Bailee is the one with subluxed patellas and you can feel and hear it. Ellie has NEVER had a problem until now with her legs and I have moved them and they both move smoothly and with no grinding. So, did the doctor get my girls confused? He ordered Rimidil (doggy tylenol) and gave me instructions on doseage.

Do not take your pet to Banfield, they are not a VET location they re SALES people. I have taken my kitty several times for skin irritation and it is always asked to perform several test and a conclusion is never reached. Also just got charge 20.00 fee because my card was declined payment for the plan that I was sold by the vet. Staff don't act professionally when I explained that I was not happy with the service. Also made inappropriate opinions of how many litter box you have for 2 cats. Given 1 star because there not an option for a 'zero' star. Will make sure all friends know never to go to this place.

This was the worst veternarian experience i have evet had. They had my old phone number on file and didn't update it when I called to make the apt. I was waiting in my car outside due to covid for an hour and 45 minutes...i just thought they were busy. I watched the associates leave for lunch. I called and they were closed for lunch but the message said they were closed til Monday. I ran up to the door and there was a sign that said closed until 2 for lunch...at least i could breathe. They tested for parasites and said he didn' t have any. I called the next day to ask if they tested for the parasite toxoplasmosis and they said that it wasn't and even though it was a fecal test.. It had to be a fecal culture to test for that parasite. Very rude and basically said i left the wrong phone number snd that i was given papers to fill out and i was not given anything to fill out. Dr Febbo then asked me what i wantef to do and i said nothing more with Banfield and she then hung up on me!!! Wow what a caring compassionate doctor...rudest i have ever experienced Please be carefull about taking your pet there they are disorganized and you can't go in with your pet!! .

Waiting for approval for heart medication for my pug. Call,call ,call we’ll get back to you. Has never happened. All they have to do is get a vet approval and we pick up. They do not care about your pet. They should be out of business.

This is the worst animal care group in existence. They rip people off and don’t offer any real care for your animals. Stay clear of this terrible company. Just read the reviews they are terrible vets terrible services and a terrible company. Don’t fall for their scams. They will kill your animal fast.

**Update: DO NOT GET SUCKERED INTO THEIR PET PLAN!!! I tried to cancel it (after paying $39 a month For 12 years and usually paying more out of pocket, for one reason or another, every visit) Only to be told I have a balance of $162 for a dental procedure that was done in January. The cleaning was “covered,” but because they had to pull some teeth, I still owed a balance. I paid almost $500 out of pocket for that visit, so it didn’t make any sense as to why I owed them anything. I was then told that my plan didn’t end until December, so they would be charging my credit card until then. HIGHWAY ROBBERY!!! Don’t do it!!!! After being loyal to this office for 12 years, I’ve had enough. They are no longer doing face to face vet appointments and only drop off appointments. They schedule ENTIRELY too many people in one day, therefore pets are kept in kennels ALL DAY LONG. IT took 25 minutes to check in and after 7 hours of waiting for a phone call, I called and they said that they were waiting for test results to come back. An hour later, I showed up to pick up my little dog (still hadn’t gotten a phone call) and when I got there, they told me they he was next to be seen. THE DOCTOR STILL HAD NOT SEEN HIM, so they LIED to me on the phone. This happens EVERY time I drop him off. They always use the same excuse of having sooooo many surgeries and sick pets (that they over scheduled), even when you give them a specific pick up time, it’s always 1-2 hours after that because of their incompetence. I will never put my baby through that stress again, with their redundant excuses and their inability to properly schedule a manageable amount of pets for one day. HORRIBLE CUSTOMER SERVICE!!!!!

Worst place to take a pet. Got up at 7am to take my cat in. They wouldn't take him because I wasn't on the account, even though my husband told them I would be dropping him off, so I went back home,woke my husband up just so he could call them and was told by the dumbest woman ever that we didn't need to speak to her that way. This place is horrible and I WILL NEVER GO BACK!

I already wrote about my nightmare experience with this garbage place called Banfield Hospital which they are far away to be a hospital. I wrote about how I lost my best friend Vida. If I could I would give Banfield the 0 stars. I was a 10 years customers. My dog was so healthy that I barely used them. Because of Banfield malpractice I lost my baby Vida. The 5 days that she became ill , Banfield vet not only killed my dog but also left me totally alone to take care of my loved one when she most was in need of her help. I do not mind repeat myself DO NOT TAKE YOUR PET to Banfield. PLEASE Sign the petition sign.moveon.org we need to send this Banfield soon to court.