Banfield Pet HospitalReviews of banfield.com

Don’t use Banfield. Both my mother and myself had to euthanize our cats a week apart and both were due to subpar treatment. Long story short, go to a local vet. No major issues with my cat they wanted to do her teeth. I think it’s more of a scam to max out insurance use! Told me her blood work was fine. Immediately after she began to blow up with fluid. Took her back they said they had to drain fluid off her. She didnt recover from that and let hospital said they put all her major organs into shock. I advised my mom to go to the branch I was using before this happened because her cat was spitting up food. Again, they take her pet too out back so you can’t see whatever they are doing. He became very ill and she had to put her cat to sleep as well a week after me! Not a coincidence!! It’s subpar care. I should have gone with my gut feeling when they take your pet out back and you are not present for any of the visit. On top of that, left with a huge payment for medical plan after having to spend 1200 for pet hospital and cremation plus help my elderly mom cover her own costs. Avoid them. I blame myself for even taking her to them for care to begin with.

They bring you in by telling you it's a free appointment to see your dog they don't look at your dog It's just a lady looking at your dog and asking you if you have any concerns about the dog You don't even meet the doctor but then they want to sell your insurance be careful what you sign for because regardless of the insurance they want to charge you every time you go to visit so it's the it's the same thing as paying for visit. You end up paying every month insurance that your pet doesn't even need. And you pay same thing per visit It's a trap I will never recommend this hospital to nobody and when you try to cancel the insurance they give the turnaround and that free visit that they offer you in the front they want to charge you for it never had this experience before my life and I'm 54 years old and have had many pets. I just moved to Ft. Lauderdale but they are not good.

I will never go back to Banfield pet hospital again. They killed our baby. The doctor there has several bad reviews all talking about how he has given the wrong treatment for mild symptoms that somehow resulted in death of the pet. The same happened to our baby. How can Banfield hire someone with this kind of history? Banfield is not only responsible for the death of our happy but they are in fact still adamant of charging us till October for the wellness plan. I will get justice for happy

Horrible experience with Banfield Pensacola, FL. Please see review on google. Owner had replied to email requesting that we email them directly (Bandield Cares). Emailed them on Friday and no reply as of today. They also deleted their reply. Requesting that corporate look into the matter. Apparently we aren’t the only ones who’ve been treated and spoke to w/o consideration at this particular location. My next steps include contacting credentialing for this facility. Since management and their owners do not care, I’m sure some department handling that hospital and its so called providers will care.

STAY AWAY. If I could give zero stars, I absolutely would. This place cares about one thing only money. Your pet’s wellbeing isn’t even on their radar. Whether your animal is sick or even dies, all they care about is making sure they get paid for their wellness plan. I had my dog with them for nine years. When I called to tell them he had passed, they didn’t offer a single word of sympathy. No “sorry for your loss,” nothing. Instead, they immediately told me I still had to finish out my contract and launched into how much they had “spent.” It was cold, insensitive, and honestly disgusting. Their care is subpar at best, and I would never recommend trusting them with any animal. Everything is about pushing their products medications, food, whatever they can profit from rather than what’s actually best for your pet. Do yourself and your pet a favor: go anywhere else.

If you want your pet misdiagnosed and undertreated, definitely go to Banfield. My dog has lived with a torn ACL for months while I tried to get him help elsewhere, because our Banfield vet said she found nothing by just glancing at some X-rays and I just knew in my gut she was wrong. I am beginning to doubt those X-rays even exist because I asked for them to be sent to another veterinarian multiple times and they never did it after assuring me they would. But don't worry, they didn't hesitate to greatly exaggerate his bloodwork to try to get me to given them more money for pills and supplements. It's a shame because we were customers for 12 years, but once my dog actually began to have health problems they became suddenly incompetent and lazy. I'm furious because now we're looking at an expensive surgery that could've been avoided or minimized with proper care.

About 5–8 minutes after leaving the clinic, my dog suddenly began swelling and having trouble breathing, clearly showing signs of a reaction shortly after the visit. In a panic, I called the clinic for help. Ania at the front desk did not answer my calls starting at 5:43 PM, even though the clinic closes at 6 PM. I called 14 times and have phone records showing it. When I addressed it later, she first said the phone lines “act funny,” then said she was alone and busy. Ignoring repeated calls from a distressed pet owner while the clinic is still open is extremely concerning. When I brought the reaction to the veterinary staff’s attention, the male vet tech was dismissive — smiling, giggling, and shrugging as if it was no big deal. When I asked why my dog had not been given Benadryl or any precaution, he responded, “I asked if you had concerns and you said no.” It is not the owner’s responsibility to anticipate possible medical reactions — that is the veterinary team’s responsibility. To make matters worse, while I was visibly shaking and crying, Dr. Tracy Scola came out holding her own dog, shrugged, and said something along the lines of, “Okay, I already told you… it happened, so what.” The lack of empathy in that moment was shocking, especially coming from a veterinarian. The only person who showed kindness was a woman in the grooming department who answered my call and helped me when no one else would. I’m very grateful to her. My dog has been a patient since 2018 and has years of records showing he suffers from allergies and typically receives prophylactic medication with injections. He regularly receives Cytopoint, with the last dose administered by this same Aventura location on 10/26/2025. This raises serious concerns about whether patient records are actually being reviewed before treatment. Even more concerning, the records they printed for me from today’s visit do not document that my dog had an allergic reaction, the injection they gave him to treat the reaction, or the medications they sent home with me. The medication order was even written by hand. This makes me question whether they plan to properly add this reaction and treatment to my dog’s medical record at all — something that absolutely should be documented for his safety in the future. I have been a Banfield client at other locations (like Sunrise) where the staff were always professional, cautious, and empathetic. Unfortunately, this experience at the Aventura location completely changed my outlook. I will be canceling my medical plan and strongly encourage other pet owners to think carefully before trusting this location with their pets. don’t even bother responding to my complaint because i already reached out to Mars Veterinary Health

I have my dog on a plan. I brought her in for an ear infection. They sent me home without cleaning out her ear, which they told me I needed to do as well as give her the ear medicine. When I took her back in for checkup, they told me it looked like the infection was still there. They did not look inside. I took her to a different vet and they found the cause of the infection which was a piece if foxtail. Banfield in Folsom is a terrible vet. Don’t take your dog there.