Banfield Pet HospitalReviews of banfield.com

Terrible experience. Very little depth and experience. Unreasonably expensive for a we have no idea what’s going on and what to do.

Banfield doesn’t care for my time. Last week, I brought my dog in for a checkup, and they said that he’d be done in about 30 minutes and that they would call me. I went to pick up a couple of things at the grocery store and got gas. They called my wife and said our dog had an ear issue. We could treat it at home daily for a week or so or they could do the treatment that day and we could not worry about it and bring him back the following week for his second and last treatment for $12 more. She opted for the $12 more and to let them do the treatment. I came back 45 minutes later and still had not received a call. I sat in the parking lot for one hour and they called and asked if I was coming back to get our dog. They had been finished for almost an hour and left me waiting in the parking lot. Came back a week later and they didn’t take the dog back for 17 minutes after his appointment started. Even worse, the second treatment for his ear cost ballooned from the $12 that we were quoted verbally a week earlier to $146. Get your quotes in writing. Find a reputable vet and stay away from Banfield.

I have a cat and a dog and after a long and hard discussion with my family, it was decided that my cat would live with my parents. I called in to cancel the coverage for my cat and was connected with a man named TONY. TONY was UNBELIVEABLY RUDE. I asked if I could speak to a manager, I asked for his last name, at each point he not only refused but insulted my concerns. At one point in the call I literally asked him if I could give him some feedback on how he was treating me and he stated "I'm not interested in your feedback" and later "I don't care what you have to say"... I have recordings of this if anyone is interested; this guy needs to be fired.

I had been a Banfield customer for 16 years, I originally had 2 pups and added third one maybe 8 years ago. The experience was good at the begining but went downhill maybe 5 years ago. It started with the turn over with the vets at the clinic I went to, the care was not the same. I debate to stay and did because I was not able to find a comparable and did not want to leave my pets without care. Last year we had to put down one of our pets and I just had to wonder how the vet never saw anything weird in our dog despite having blood work every 6 months. Did they missed it? I had to continue payments to cover the "discounted" services for 7 more months despite the hundres of dollars we paid at the time of service. I know there is disclosure about that so I just paid. However at that point decided we will not renew for our others two dogs. They send us a appointment reminder so I contacted Banfield just to make sure we were not renewing and was told that the pups could have their last check up and at the end of the contract we would no have any additional balance. So in essence what we were pre-paying would have cover that check up. Unfortunately our home burn down in Februray 2021 to the ground and took our pups. Going to this process has not been easy, so I began to call all our services to cancel including Banfield. To my surprise I was informed that I had to complete the payments under my contract!! So why would I have to continue to pay for services that were never renderrd if what I was paying was going to cover for the service that we never received!! I could not believe it!! what a way to treat a customer that have impecable payments for 16 years during the lowest time of our lives. The Woodstock GA clinic was even worst! These people have seen our dogs for years and didn't even had the courtesy to send a text acknowledging the passing of our pups. Today I've spend an hour and 30 min on hold trying to figure out just my balance to be done with these people.Indeed after waiting got in touch with a rep who kindly told me yes, they just draft the last payment from my account today! I will have other dogs but never again will I use Banfield or reccomend this company to anyone.This Company and their vets clearly are all about money, and prey on animal lovers, but are they? don't think so.

My dog had a mast cell tumor on her toe. Her toe was amputated and she was doing well, but got into her sutures. Our Carrollwood location closed for one day due to a covid exposure. The Brandon, FL Causeway location was able to see her the same day though. We were happy to take whatever we could, we just wanted to help our girl heal. We had an 11am appointment and they asked for it to be a drop off. There were two doctors, and one just entered surgery. We said this would be fine, because what else can you do? I called to check on her close to her being there for 4 hours, which was absolutely ridiculous! If they didn’t look at her until 3pm, why didn’t we just have a 3pm appointment? Anyway, the doctor called me back and said my girl broke out of the cone and messed with the site some more! She was supposed to be taken care of there, but they didn’t even watch her, and she was in even worse condition than when she arrived. I was livid!! How could this have happened?? The doctor informed me she would need to be sedated and scrub the area clean. And that the area was looking and smelled necrotic. She told me probably seven different times she would most likely need her entire leg amputated and the cancer had spread. We were told by her and the nurse to get an appointment with an oncologist basically ASAP. So around 4pm, they gave my girl partial anesthesia and cleaned her wound, and they made us pay for it too. Even though it was their fault. She was extremely dysphoric and this whole thing could have been prevented if they cared about the health of the animals, rather than profit maximization. So the Friday after, we received our histopathology report stating my girl had a low grade of cancer, no cancer spread into the bone, and we achieved completely clean margins. Absolutely no cancer in her body! If it were up to Brandon location, they would have amputated her leg then and there for absolutely no reason!! My girl is thriving now!

Banfield's website overall is just not friendly. It's slow and I think the "new features" don't allow us to update our pet's tick, flea, and heart prevention anymore if we were purchasing medication outside of Banfield. Ontop of that there are just way too many options and unnecessary scroll downs/ drop downs on the website making it difficult to navigate through when looking for something.

Horrible customer service and dangerous advice. They advised us to redo all our dogs puppy shots when we questioned why they were very rude. We went to a private Vet who told us that would be extremely dangerous for our pet. When we went to cancel the puppy contract for care they tacked in an additional 600 dollars.

I have 2 dogs with them (unfortunately). I registered when they were puppies. For the male, the plan included neutralized. During 2 visits I asked them to neutralized the dog but they told me " he was neutralized already" but I still was able to see "TWO BIG" reason he was not. The third appointment one of the vets told me I was right and need to be neutralized but he was older and out of the plan that include the surgery. I had to pay extra for neutralized. How can a vet cannot see if a male was or not neutralized? they never make a good inspection on him. The female, was diagnosed with Lyme disease but Vet told us don't worry and we will take care when she get more symptoms. After few month she was very sick, not walking and not eating and we called banfield to take care of her, but there as not appointment for emergency. I told them I wait following their recommendations but they gave me hour for 2 more weeks, but my dog needed assistance right away. I went to an urgent care for pets and vet told me why she was never treated when was diagnosed? Instead to have 2 weeks antibiotics we had to give her 6 weeks of antibiotics because disease was not treated when it was diagnosed. Please do not use banfield, they do not care about our lovely pets. I will never recommended to anyone.