Banfield Pet HospitalReviews of banfield.com

I renewed my Wellness plan ror my dog in June. I gave them all the information necessary to automatically withdraw the amount from my checking account. I just received a letter stating I was three months behind(?). Called Banfield and discovered it was THEIR error. You wouldn't pay for a mistake I made, so why should I have to pay for yours? The representatives have basically admitted to the error but eont do anything about the bill. Please correct the bill.

Banfield is the worst. I took my dog there after adopting her having no idea what her history was. She was wearing a harness at the time and the vet thought it was acceptable to pick her up one handed by the harness and man-handle her onto the table. She was fine up until that point and now has aggression at the vet. Don't know if that was the cause or not, but that was not acceptable. I let that go because some locations really do have caring staff and i found one i liked so i went there for a while. They are always overbooked and numerous times i called for an appointment and they only offer the option to have my pet stay there all day and wait to be seen in between visits. All they care about is money. They always try to upsell. I had my male cat in there and the vet couldn't tell if he was neutered or not (i had found him) so she immediately wanted to schedule exploratory sugery on him as the first option to see if he was neutered. I called today to get my dog's vaccination records so I can take her to a better facility and was left on hold for over 20 minutes until it went to voice mail. I called back and they immediately answered and told me i just have to come in any time and ask them to print the vaccine records. I really had to sit on hold for 20 minutes and call back for them to tell me that?

Banfield is a literal scam for pet owners and should never be used at all. For starters, they tell you it’s cheap but you can actual buy pet insurance with that $40 a month crap. Petco literally has a Thrive shop and vitalcare program. Thrive is only $10 a month for a MINIMUM of 6 months and you can cancel any time after that. Unlike banfield where they charger you over $300 for the first few things and even and it doesnt even cover all of their vaccinations. I got my dog’s vaccinations for cheap and they even do exams. Now to this part, BANFIELD, even after telling them to cancel because I wasn’t satisfied and they did nothing but lies to me, told me I had to pay back the rest of services that I got even though I specifically told them what I was there and that he didnt need anything more than a basic check up to make sure he was healthy, not a teeth cleaning, not a test for wisdom panel, nothing about fecal test exam. Yet they decided that even though I asked them not to do that, they were going to do it anyway. I could have places that done it cheaper than Banfield, but they just wanted the money and dis without my consent. This is why I changed my debit card information and even with doing that, THEY FOUND MY NEW DEBIT AND CHARGED THAT. So they illegally charged my card without my consent at all. I dont shop at Petsmart and never step foot Banfield. Which means they have found ways to get my new information and charged me without consent.

We signed up for a one year plan with Banfield, which made sense for our cat for that first year, however, they failed to disclose that we would be re-enrolled the next year. We just found out that we have been paying for a service that we haven’t not been using for a full year. Run far away from this place and whatever you do, do not get on their yearly pet plan. So disappointed with this company and their poor ethics. They also had a lot of scheduling issues and twice I brought my pet in only for them to tell me it was for a different day or I didn’t have an appointment, when I had previously called and made an appointment.

Banfield does not care about your pet. The put quantity over quality. Their veterinarians are not very qualified, they will try to sell you another service or product. They don't know much about what they are doing and pretend to be specialists. My dog had to be 3 days and nights in a hospital at the PetER because a Banfield veterinarian could not see he was having a heart congestive failure and she said my dog was nervous for being there. She refused to give a referral to take him to the PetER and 5 days later he had his tongue blue and was lacking oxygen. They don't accept criticism and they retaliate against you if you complain about one of their people. I would give them a 0 if that were an option. Please, take your dog somewhere else. It's a corporation driven by money. Do yourself and your pet a favor: look for competente, caring and knowledgeable veterinarians somewhere else.

Is it just me or is it a instant turn off when you call to ask about pricing and they tell you that they are unable to advise even base pricing until after they provide the service. Uhh yeah ok... just made me select another vet. Looks like you lost out on 2 cat patients.

I have the Banfield plan for about a year and I can assure it is not worth it. If your dog gets ill, you can never find an appointment in the next days since they are always booked out for weeks. In addition, I don't think they treat the pets very well since my dog loved going to the previous vet, but it is terrified of the Banfield (Maple Grove, MN location). They drag him in not nicely while in the previous vet they would give him treats and be nice to him. In addition, for everything they do there is always an extra charge, so you always have to pay twice. Also if your dog needs any medicine, they have super high prices compared to other places and if you ask to buy for example on chewy pharmacy they will take a very long time to approve the purchase while your dog is ill (even when I called multiple times to ask for them to approve).

Teeth cleaning- went into $1,400 of debt after they charged me for “extractions” when the teeth naturally fell out from cleaning that was covered in my plan. I went to this location for years, they seemed like the best option at the time and the wellness plan had rolled out and looked like a good deal. My last visit to them was when my small, older dog had to go in for a teeth cleaning (I did this every year). However the vet that did it called to tell me that he had about 11 teeth fall out during the cleaning and needed 3 big teeth extracted. That was fine- however!! He completely robbed me blind! Charging me for EVERY TOOTH THAT FELL OUT NATURALLY IN THE CLEANING THAT WAS COVERED BY MY PLAN!!! In complete shock- my focus was on how I was going to cover my dogs healthcare as they don’t release them until you pay. I went into debt for this criminal act and There should be a lawsuit against Banfield vets who pull this. I took my other small dog to a different vet in a Banfield clinic, terrified of a “surprise” bill from teeth falling out in the cleaning. Low and behold, the vet called me and told me that multiple teeth had fallen out for her during the cleaning, but no EXTRACTIONS were needed. When I went to pick her up- I was expecting the bill for the teeth that had fallen out when they explained the difference to me. 1- Teeth falling out during the cleaning naturally occurs. NO CHARGE SHOULD BE MADE FOR THIS AS THERE WAS NO ADDITIONAL EFFORT TO EXTRACT THE TEETH! 2- EXTRACTIONS- requires additional effort and tools in order to pull a tooth which is why it’s an extra cost. I went into DEBT for my little dogs healthcare for over a YEAR because of this fraudulent behavior. Any customer who has experienced this should be returned their funds plus losses and interest they had to pay. Any new customer- beware of this fraudulent behavior of vets at every clinic and know the difference so they can’t do this to you!!! No one should EVER go into debt for any kind of healthcare, none the less their pet! This is SO messed up!!!