Banfield Pet HospitalReviews of banfield.com

GET MORE CARING STAFF! I’m getting really fed up with the client service at your banfield locations. Specially Reno & sparks Nevada and all of Los Angeles it is practically impossible to get a timely appointment scheduled. No dog should have to wait months to be seen by a care physician. Waiting over 2 months for a teeth cleaning appointment is unacceptable!! The prices are ridiculously high and I’m fed up with waiting on hold forever just to be told my dog can’t be seen for months. Shame on your company for not giving us more! Maybe I should take my dog to a place that cares more about his well being. I am also really pissed off with a dr. Richardson at the sparks Nevada location. I took my dog for a teeth cleaning but she refused to do it because she told me he had an abnormal heart murmur and basically I had less than a year left with my dog. So after a week of complete depression and crying everyday and $700 dollars later at a cardiologist, he has a perfectly normal heart murmur that just needs to be monitored. HOW DARE SHE TELL ME THAT WITHOUT A COMPLETE UNDERSTANDING OF HIS CONDITION! She should have just said there is something I found that needs to be checked by a specialist, instead she delivered the worst news I could ever receive. I will never go back to her again! I’m going to start looking for another care facility that won’t scam you into a year long contract with no appointments ever available.

Do not bring your pet here. The only thing they are good at is taking your money. If you have a sick pet you better hope they can make it 3 months until you can get an available appointment. It is November 1st and I've called the 5 closest Banfields today and NOT ONE of them has an appointment before December 30th.. I asked the last person what should I do if I have an emergency and I need a vet? She said oh you should find another vet hospital.. REALLY?!? I said I want my money back then.. oh nope can't do that, I'm locked in for another 8 months. AVOID AT ALL COSTS!!!

Do NOT go to this pet hospital if you reside in Norwalk CT! I had a yearly exam for my cat at this facility. I arrived at 2p, checked in my pet, and was informed of all the procedures that would be done to her that day & was told it would take about 1-2hrs. I had a dental appt. at 2:15 right down the road from this hospital. I no sooner sat in the dental chair when my phone was blowing up. I left the dentist to find 2 VM and 4 text messages to pick up my cat immediately & since I didn't come when they first called I was going to be charged $85 for hospital stay!? The phone calls began at 2:30p, which means that NOTHING was done to my pet because no yearly exam is performed in 25mins. In addition, when I got home I found a syringe unused and filled with fluid along with a stool specimen cup also clean and unopened in my carrier. Which confirms NO EXAM was performed - yet I was threaten with an $85 fee which I didn't pay, and also my insurance was charged for a physical that was NEVER done. STAY AWAY FROM THIS FACILITY!

Are you looking to get yourself taken advantage of and being involved in a scam? If so, Banfield Pet Hospital is the place you're looking for. I've been a loyal customer for 5 years. They convinced me to join their Wellness Plan. According to them I would save A LOT of money on my visits, dewormers, dental cleaning, vaccines... All I would have to do would be pay $45 dollars every month and I would get those discounts on my visits. Sounds great, right? Except that they don't let you know when your plan is about to expire. So after paying $45 every month for 12 months ($540), when you finally take your pet to the vet to get those discounted rates they promised you, they actually charge you full price. Here is the best part - last time they charged me for this plan was on Oct. 13, I took my pets to Banfield on Oct. 29, only 16 days after they charged me for the plan. When I called the location I took my pets to, they said there was nothing they could do because their system said that my plan was expired. When I called the the number they have on their website for Wellness Plan information, a lady called Danielle couldn't give me a straight answer. When I asked her why I was charged on the 13th and not receive the benefits I paid for, her response was "this plan is not like a health insurance that you pay for each month" - except that IT IS because I have been paying each and every month. Needless to say, I reached out to them to sort this out and they were not willing to help. Banfield DOES NOT value their customers and take advantage of them. This business is a scam and should not be allowed to operate. But don't take my word for it - just look over their BBB page: 1.1/5 rating, and MULTIPLE people complaining that they are being taken advantage of and not getting the service they paid for.

DO NOT USE BANFIELD IF YOU DO NOT WANT TO BE IN A CONTRACT! You pay a monthly fee for you wellness plan. But they pride themselves for if you need a visit in between your two visits a year you can get in and don't have to pay the office visit and only pay for test/prescriptions. IF THEY HAD APPOINTMNETS AVALIABLE. They are called Banfield Pet Hospital. You would think having "Hospital" that they would at least have a handful of appointments available/blocked out for same day emergencies/unplanned issues that come up. My dog ate our salmon dinner (never having eaten anything defrosting from the sink before) and I immediately called and the lady that answered said "Oh I don't know. I would suggest going to the hospital." At that point I was just looking for information. After having called the Clackamas VCA they gave me good info but unfortunately said I just need to watch our dog and symptoms may not show for 5-10 days. Today he started acting off, but not showing the top common symptoms listed but I called to see if I can at least get him in just to make sure he's ok or bring in a fresh fecal sample. (I know exactly what its from if anything showed up in his stool, and I've already called them once about the issue, not like it was new.) They said no we don't have any appointments we suggest you take them to the hospital. Like seriously, WHAT DO I PAY FOR? Then I find a place that will take him tomorrow at 3:00pm, that is not a hospital where I will pay an arm an a leg. After further research and reviews and pricing other places, Banfield is a rip off. Especially if you do not have things that come up often. (Usually we don't) I cancelled our dogs plan (luckily in time) but go to cancel my cats plan and they will not let me cancel until I pay the whole years worth. She was seen right after our plan renewed, so I understood that there is 2 visits a year. I understood if I needed to pay threw January to cover that one visit that was right after our plan renewed, but they said no. I have to keep the plan for the whole year I pay annually 350 something, and that 1 visit was 400 something. WHAT!!!!! I could get cheaper services at a vet clinic else where for that one visit. They should be called Banfield Pet Clinic NOT HOSPITAL! Please know what your paying for before you sign up! Do research on other clinics and fee pricing sheet with office visit 2 a year for a 3 year old dog, and what you would pay monthly at Banfield.

You cannot cancel. If your dog passes away, you still owe the rest of the payments. Hundreds of dollars. So sorry you’re dog died but you’re locked in. Terrible customer service as well. I spoke with Debra at Banfield and she was SO rude and matter-of-fact. No empathy. Just “hey we will send you to collections.”

Adopted a new 8 week old kitten. A couple of days later it had diarrhea, so took it to Banfield veterinary services. One of the techs said I should get the wellness plan from them to save a lot of money. Well it does not save you any money! They had my kitten for the whole day. They did a fecal test and a exam. The fecal test was negative and the exam was good. Gave the kitten a deworm, an antibiotic and anti diarrhea meds. Told me to give the kitten a gastrointestinal kitten food. Vet said bring him back in one week. Second appointment had the kitten all day again. Did another fecal exam that was negitive and this time said the kitten had something in his ear. Should have caught this in the first exam! Vet gave the kitten more antibiotics, anti diarrhea, ear drops and of all things a rabies vaccination. Why would you give a rabies vecination at this time? Simple for the money. This time I asked what was wrong with the kitten, the vet said it has a sensitive tummy. 4 days later the kitten died! From what I am understanding from a couple of other vets in the area, the kitten should have never been give all those meds at that kitten's age. Here is the thing! I was told nothing would be done to the kitten until I was contacted first! That never happened! Contacted the vet about the kitten dying, she said that was unfortunate! Simply put the vets and techs at Banfield must work on commission like at a used car lot. The y don't care about you or your pet! Please for the love of God don't take your pets to a Banfield Hospital! Very good chance my kitten Boots would still be alive today! I did reach out to the corprate office. They told me to contact the vet at the Banfield hospital. UPDATE..... After posting this review banfield asked me to contact them. I did contact them through facebook, and explained the issue with banfield customer affairs. After a couple of days of back and forth chats, banfirld said someone would contact me in 3 business days. Well those 3 days have passed with no contact. Its a fact that they had no intentions of trying to resolve the issue! It was just more lies and deceiving the people! I plan on releasing a youtube video in memory of my kitten Boots. I we update it after I am done with it.

What is the point of anyone paying for banfield “insurance”’ if pets are only getting vaccinated but your paying what’s equal to an operation. Might as well pay $50 per vaccine at a local vet. Additionally there’s NEVER any appointments available when I call you have to wait weeks or drive 40+ minutes to one that does have availability. I am trying to cancel my services after only having it for about 4 months for 2 pets. To cancel I’m required to pay the remaining 12 months balance which together is equal to $1100+. They state it’s for hospital services rendered. My pets each received 5 vaccines, that’s all. I even had to pay a non discounted price on the heartworm meds which I found MUCH cheaper somewhere else! Don’t waste your time or money with banfield!