Banfield Pet HospitalReviews of banfield.com

I have been with them for year and can tell for sure - Not worth it - and they will send you to collections if you stop paying and can’t afford. If they prorate they use ridiculous pricing for comparison. They sent me to collections for 499 after I stopped paying in 6-7 months for one of my dogs because the plan went up from 30-40 to 60 and couldn’t afford it. All she had is few basic vaccines and a bloodwork. They also said she had fecal and they haven’t, I still have the empty containers. I just paid a Mobile vet $164 per dog for all vaccines - dapp, rabbies, Lepto, bordatella, including internal parasite and heart warm test, bloodwork and fecal. If I had the plan I would pay 12 x 60 =720 for the year ( not even getting fecal and urine although they charge), not to mention sometimes they give one of my dogs diarrhea which cost me about 100 for probiotics after the shots.

I took my 5mo frenchie Xochie in because her umbilical hernia appeared bigger. Dr. Wright called me and told me that my frenchies nostrils were completely closed. That she was not able to breathe through her nose at all. That i needed to have her spayed because no one would do a BOAS surgery without her being spayed. Dr. Wright also implied that no doctor would perform her hernia repair or tooth extraction without her being spayed. I told them that my I planned to breed Xochi when she was old enough. They told me how it was unethical to breed her because of her closed nostrils. When I picked up Xochi I watched and heard her sniffing everything. I called and requested that Dr. Wright call me back. I asked the doctor why Xochi was sniffing and breathing fine if her nostrils were completely closed. They apologized if they made it sound like she could not breathe at all. They said the flat muzzle and pinched nostrils is a breeding defect and no responsible person would breed their dog with those traits. I pointed out that was something that frenchies are known for and they said yes it was irresponsible unethical breeding. I told them that it seemed like they were more concerned with having her spayed than assisting me with getting the proper care. I told them that I did not get Xochi from a puppy mill. I got her from a responsible breeder and that banfield ran a health screen and told me there was nothing genetic that should prevent her from breeding. This is not what I needed to hear from a vet when I'm concerned about a hernia. I said I wasn't spaying her. That should have been the end of that conversation. I should not have been preached to by this person. Great I get it they dont believe in breeding Frenchies. Then they shouldn't breed Frenchies. The entire experience was very upsetting to me. I am paying for a rather over priced plan for two dogs when that already had insurance because I thought banfield was good for basic care. I do not want Dr. Wright touching either of my dogs IF I decide to bring them in again. I will be contacting the corporate office as well as leaving a trust pilot review.

The “pet insurance plans are a scam- I paid for 2 yrs took the cats once for shots etc. they charged me over $ 500 I waited 3 hrs and the company charged me $71 for each pet to cancel the policy Worst pet care provider company ever Run in the opposite direction

I adopted an elderly cat from my local shelter and wanted to get him established with a vet. I decided in Banfield because they had wellness plans for senior pets. I signed up for it and took him. Well he ended up being very sick and in the end I had to help my sweet boy cross the rainbow bridge. He went there a total of 3 times. The only services included in the plan were his office visits and one set of X-rays he had. The rest I PAID for. I did get a discount on the meds and his euthanasia but I still paid well over $100 for both things. When I messaged them to cancel they said that I had used over $900 in services and had to pay the remaining $700 and something after my payments had come out. I was not happy. They “discounted” it down to $400 and something. I’m sorry but there is NO way for 3 visits it cost over $900 when they barely did anything. So not only did I lose my beloved cat, now I get to be reminded every month when my payments come out. Mind you he passed before the second payment even came out. Do NOT bring your animals here. All they care about is money.

I hope and pray someone else sees this and decides to take their pet to another location. If this grotesque behavior is being covered up, lord knows what else is. We had a major issue with the office manager at the Hutto, TX location. They were understaffed and she was handling the work of a vet tech, so I am told. My dog Jax and I were in a room one on one, and she flat out wouldn't let me leave. She kept asking if we wanted additional shots and services not covered in the wellness plan that also weren't regularly scheduled. I understand hitting numbers, but this was flat out being held without consent. After being harassed with fear mongering about how sick my dog will get 5 or 6 times after saying no, I had to ask if calling the authorities will get me out of there. Needless to say, a WILD experience. Horrendous salesmanship but more importantly, if this is happening to me it's happening to others and it's disgusting. When I was able to leave, I asked the front desk if we can cancel the plan we just signed up for and was told I cannot (which was a lie. It was within 4 days). I spoke with a Dr. Kelly for an hour+ and she did everything she could to take accountability for the god-awful experience and stated she will work with her team and this person so that never happens again. Fast forward some months and sure enough that same office manager put notes in our account about me being aggressive and they would only talk to my spouse about the dog. No notes left about the office managers actions whatsoever. The gas lighting to cover it all up is nuts! I was contacted on 4/28 by a Dr. Toni Franken after submitting what had happened to corporate. She was polite but completely biased and only interested in looking out for the company not the customer who was badgered, harassed, and ridiculed.

My dog had started urinating indoors. Healthy dog otherwise. I wanted to know if it was medically related or behavioral. Took him in to get a urinalysis to rule out the medical cause. I was told by the vet that he had a high PH but otherwise his urine was normal, no infection. The vet then suggested I get bloodwork and X-Rays. When asked why she responded to rule out diabetes or thyroid. I could rule out thyroid because he is extremely active and has a normal appetite. I was puzzled by the diabetes testing because his glucose levels in the urinalysis were normal. They were just trying unnecessary tests to rack up the bill. I refused. Just to educate myself I researched high PH in dog urine. There is a study by the University of Wisconsin Veterinary School that shows canine PH urine levels peak between 9-11am. Why, the dog has been sleeping overnight and consumed less water. The vet should know this, I took him in at 9:30am!

Do not trust your pet’s with Banfield SalinasHardenRanch. My pet had a cardiac event in September 2025 during a anesthesia related dental cleaning. 10 minutes into the procedure she had to be reversed. Despite this Dr. Murillo marked the teeth as polished scaled and complete. Made a notation that e echocardiogram and holistic were recommended. Later that afternoon at discharge i left believing everything had gone well. Subsequent Visits in October and December with the same veterinarians licensed to practice in CA examined my pet without follow-up no evaluation or risk assessment. Manual entries were made in a modern system that is used by Banfield for the automatic processing and recording of lab work etc , In December i terminated services with Banfield for unrelated issues an active investigation is ongoing with the VMB and guess what? They didn't try claiming that i owed them money for breaking the contract as they apparently do with everyone. Moving forward as i am reviewing records i discovered the cardiac event on my own. In March i took my pet for an exam an echo was recommended and my cat had it today. Waiting interpretation. Banfield corporate Customer Experience Dept is just as complicit. Refusing to release the underlying records i specifically requested even when i let them know it's necessary for proper evaluation of my pet's health and insurance purposes. That is how much they value pet’s wellness. These people do not deserve tge honor of tending to your pet’s wellness. Sure do not uphold the veterinarians oath.

I was with Banfield after I rescued my Pixie in 2018. I had their wellness plan. This week I had to make the decision to put her down. I asked how do I go about stopping the monthly payments since my girl is gone. I was told that the plan is a contract and cannot be stopped until renewal date. They refused to stop the payments. It is so wrong to have to continue to pay for something when you cannot use their services. Buyer beware.