Banfield Pet HospitalReviews of banfield.com

Disorganized system. They took weeks to fill the prescription for my dog and I ended up cancelling my membership and order because of it. Even though I canceled my membership, they continued to charge me for 3 months before I noticed it on my bank statements. They were unwilling to provide me the full refund I was due and the associate I was communicating with hung up on me.

First of all, their new "Covid Protocol" doesn't allow you to go in the room when they care for your pet. They expect you to understand what is wrong with your pet and how to care for them while standing at the desk with your dog and the other people and dogs. You drop them off, and they say they get care. I doubt it after my last experience. Our dog passed 3/12. I contacted them in chat in the next couple days. I was told I owed a balance, so I would have to continue paying for her plan for all of April and part of May. I just checked the plan, and they charged me for a whole payment through July. They could only refund one month. Suddenly, I owed another month now. They're such thieves!!!!! I had 3-4 pets on these worthless plans for 12 years, and they had to continue ripping us off after she was dead. I had to contact them again. I chatted & talked to a Wellness plan person and supervisor, and they said all they could offer me was $11.79 of a $65.83/ month payment. In the last 2-3 years, they told me they can't do my dental cleanings I pay for on 3 dogs of various breeds and ages because they have elevated liver enzymes. They can't refund you or apply those funds to anything else. I need to take my dogs to get blood work somewhere else to see if it's actually true. That's $300-400 they save each dog for 2-3 years, and they have to keep taking money after my dog dies. She was on a plan for over 10 years. What a ripoff! The best part is that I told them not to renew my plans because it was difficult to get an appt when my dogs were sick. They renewed all 3. I treated my dogs eye infection with a Google search and a purchase from Tractor Supply because they couldn't get her in for over 2 weeks, when I pay for a plan with unlimited office visits. We got a puppy, and I will NEVER take her to Banfield. When the plans are finished on my 2 boys, they'll be going somewhere else.

The worst company ever nothing good to say they are not capable of doing anything right I can never get an appt they change doctors every month employees are complete morons and if u love your pet save them from this hell hole.. a complete waste of Money

We have had our animals seen at Banfield for a number of years. It is so sad to see how horrible the services are and the rudeness from the front office. Our medical records were not accurate and when we called to discuss this the front office person was rude and she was wrong! We had our dog seen by 3 different vets each giving us a different diagnosis. I was thinking maybe they are this careless and rude just to our family. I have been looking at the reviews for Banfield in Carlsbad and it’s one bad review after another. Not very encouraging when you have to drop your pet off and all you get to talk to is a vet tech after being on hold for 15 minutes. If you leave a message regarding your pet return calls are not made. The support staff for the vets are definitely not supportive and don’t care about your pets.

I have been a very loyal Banfield customer for years. They are getting worse and worse. The vert doesn't even come out and talk with you anymore. The questions you ask the nurse get ignored. You pay in advance for medication, that you can't get. Horrible experience, time for me to find someone who cares about my pets.

Beings her Vet is closed on Sunday, when my sick Cat took a bad turn I thought this nearby place was a godsend, AS I HAD NO CHOICE. I don't want to cry again so I'll keep it short with @ 20% of the issues. On the phone they explained that if I didn't have her cremated they would put her in a bag so I couldn't see her, and go to my own vet for cremation, the girl said "whichever choice you make the cost would be $300 max." I drove there alone to pay & prepare the way to lessen her suffering before crating my frail beauty. When I got there the cost rose to over $ 375 I DID NOT BRING THAT she said $ 300 ! So I was forced into the "bagging" option. They were still verrry slow while she was suffering. I was scratching her head through the long wait when the 2 nurses came in & hooked her IV up. When the Doc finally got there with the drugs my girl was laying in a puddle of drool. As he administered it the 3 of them crowded me away & she DIED ALONE without my touch. I left the room, later the nurse gave me the carrier with my cat, un-bagged with the look of major pain and terror on her face & her mouth wide open. Then through my tears I had to put my love in bags & freeze her myself. The worst day of my life and now my lasting memory of her is that tortured look. I will never forget this. Don't make my mistake PLEASE stay away or you too will be sorry. NJ

I insured my 3 dogs 4 years ago. At the begining the company was not bad. They has multiple doctors on site. NOW : Do NOT waste your money. one Doctor only at each location. Their services are very expensive. Price everything before you get banfield to service your pet. They absolutely do not care anymore. all about sales. I took my dogs 2 days after limping. doctor at Banfield say the dog is ok. she keept limping more and more. I went to another doctor (though i have benfield plan at $50/m) that doctor got xray rightaway and mentioned Patella Laxation and Hip ball is out of joint. In banfield xray is $250 and they do not even offer it. cost of visit Dr Mammas and xray and proper diagnose was $190. Also my dog has Patella Laxation in both legs. I was told for the first time by the banfield doctor less than a year ago. my dog has had the laxation for a while. Banfield did not care to communicate with me. Another thing: they used to visit the pet in front of you. now they take the pet away and you go and come back and God knows what they examine or not !!! Avoid Banfield NOT GOOD anymore!

I gave them 1 star because that's the least I can go. I am so angry. I have a teacup yorkie that is 8 years old. She is also my son with Down Syndrome service & seizure dog. Every once in a while her knee pops out because she loves to jump. It popped out and I brought her to Banfield in Woodbury Nj the vet was so nasty. She made a comment in front of my son it is time to look for a new service dog because she won't live long or get one of your other yorkies to take her place. And keep saying things to upset my son and us. What the hell. I told her to stop my son was crying so hard. He can't afford another seizure. She seem pissed that she was working there. My son is a make a wish child and got her from them. He loves her so much. She needs to be removed.