Banfield Pet HospitalReviews of banfield.com

We have been Banfield customers for almost 20 years and 4 pets. Recently we had a bad experience when Banfield refused to see our pet who was suffering an emergency, not once but twice. I had to refuse to leave in order to get past the "gatekeeper" and have a Vet come out. I called corporate and told them to cancel our Wellness plans. For TWO months they kept charging us. After numerous phone calls with a manager at the local office, we were told they would reimburse us. Then NOTHING!! When I tried to call the manager I was told he was out on Maturnity Leave. I told them that was a lie becasue his was out on leave the previous month. They then tried to tell me he didn't work there. COME ON!!! I called corporate AGAIN and told them I demanding my refund and had called the bank to stop all payments. They told me they had no record of any of my calls and no refund was due. This company has gone SOOOOO downhill. I will never trust them again to take care of our pets.

Brought my 7-year-old rag doll in for vomiting. Tried to ‘sell’ me vaccines, even though he just got his shots 8 months ago. Tried to sell me x-rays without explanation. Tried to twist my words in his symptoms. Also tried to X-ray my dog for showing ‘lameness’ after she began limping a day after they gave her vaccines. Place is a sham, will kill your pet while trying to up-sell. They work on commission. They really don’t care about your pet.

Banfield replied wanting to talk to me. What on earth would Banfield have to say and why not wht the public can read? I was with Banfield for 5 years and it became worse every time. On one occasion they charged me for an Rx to find kidney stones. Months later more Rx were needed for the same illness. Surprise! the Rx taken months earlier were of the CHEST! I don't accept my dog being taken away from me and I don't get to see a doctor. I wonder if a vet did check my Yorkie. I left 5 months ago.

Banfield on south side blvd is no doubt the worst vet clinic I’ve ever visited, I took my pup in to have a small growth on his side checked out, was told to bring him in @ 9.AM….I explained that being a rescue he had separation issues as of 5.30 that afternoon they still haven’t seen him,after several phone calls I decided I’d had enough and went to get my boy, make this shorter, I demanded they bring him out, so while I waited impatiently they rushed to look at him, and told me they didn’t know what the growth was and that I should take him somewhere to have it checked, so they gladly lightened my wallet for $ 300.00 + and waiting 9 hrs I am more than irritated, Banfield isn’t capable of caring for a sewer rat ! In my opinion

Stay away from Banfield!!! They misdiagnosed my 5-year-old dog with pneumonia when she had lung cancer. I showed 3 vets after and they could all tell right away! All they gave her was coughing pills and some antibiotics, while my poor dog's cancer spread throughout her whole body and I had to put her to sleep. If you love your pets, do NOT take them to Banfield!!!!!

I only put 1 star because it requires it for me to write a review. Do NOT go to a banfield! My daughter I’m sure as written a review as well, but I am so irate on their customer service and care for animals that I too am writing one. Maybe it will save at least 1 person from going through what my daughter has with her elderly dog. Her dog is 14 years old and has arthritis and has been taking same meds for a few years. It’s like pulling teeth to get a refill. And not to mention when she went through a spell with pancreatitis, they wanted her to bring a 60lb dog with explosive direaha in every time she had a episode. So she was at the vet 3 or 4 times within that month with the same thing she had been treated for the other 3 times. And Betty the front desk clerk at the clinic in Brentwood Tennessee is the worst. You are dealing with most of the time sick animals and why add the stress to everything by being an ASS. Who can work with animals and be a bitter Betty? Have some compassion! Also now my daughter has moved states away with no Banfield around and has horrible time getting her arthritis meds filled because they won’t send the prescription. She is now trying to go to new vet and they won’t send records. My daughter has requested and the new vet!! Don’t use Banfield. Save yourself some pain That’s all Par D

I have been going to Bandfield/Concord NH for 10 yrs. My female Doberman died Sat 7-30-22 and her 11 yr old brother is having the WORST anxiety. I called Bandfield this morning to get something for him to ease the terrible anxiety he is have because she is not here anymore. I had a virtual appointment scheduled for 3 today that got cancelled. I called Bandfied to see what happened and was told that there was an emergency and thats why it was scheduled. I understand that totally....but how about a phone call to tell me. NO...I had to call myself and find out the reason. Then I tryed to reschedule and am told there is nothing available until next week. MY DOG NEEDS HELP NOW...NOT NEXT WEEK. So..no one is available to talk to me... and NO ONE is available to prescribe something for my dog that has been going there for 10 yrs...AND...they know this dog. THIS IS UNACCEPTABLE. I would NEVER bring another dog to Bandfield again...NEVER.

Worst experience of customer service ever. After confirming an appointment, we arrived only to be told they couldn’t see our dog because of some mysterious 15 minute rule which was never mentioned I. A conversation or the messages they had left. Not to mention, it was only 15 minutes because my wife waited for someone to help her. Absolute joke