Banfield Pet HospitalReviews of banfield.com

I had used Banfield for my 3 Corgi dogs, in the past 13 years...in the last 8 years, the quality of the service has tanked....I just put to sleep my rescue Corgi Auggie, after we found out that he had terminal cancer, nasopharyngeal...Auggie had many special needs, including autoimmune disorders and a splenectomy, and various allergies. In these years, Banfield vets misdiagnosed several issues, including his benign spleen tumor, I was the one who took him to the emergency vet, where a CT scan revealed the issue...have had to bring him in multiple times to treat routine issues, was overcharged for each visit, and had a different vet every time...I was very upset with the last round of diagnoses and not getting any answers until the cancer was quite advanced...I was the one who insisted on a CT scan, again at the emergency vet hospital...when I told the vet techs at Banfield that he had passed away, I got a "I'm sorry " and " have a nice rest of your day"....no one reached out to me to express condolences, after years of me being a consumer. I am done with this organization, money is first, people and quality care last.

I felt pressured into purchasing the wellness plan for my cat.. I was concerned for the problems he was having and as the vet tech kept telling me of all the things he needed to have done I decided the plan would help. I was wrong. My cat died in less than a month, something that should have been mentioned as a possibility due to his condition. So I'm stuck paying premiums for an additional eleven months. Because if you cancel you pay exaggerated prices for everything they have already performed. They care about money not your pet. I feel my pet would have had a much better chance at a local veterinary clinic.