Banfield Pet HospitalReviews of banfield.com

This was by far my WORSE experience ever with a vet. I own a sphinx cat, sweet as can be to everyone he meets. He has traveled crossed the US doing meet and greets with thousands of people. He goes in for ringworm on his eye and his shots at 7 in the morning. I get a call @ 3 in the afternoon saying nothing about is eye but a "Scab" on his neck, a ear infection and they tell me he is aggressive. ALSO that I have to pay extra for the skin swab on his neck, completely ignoring his eye. I signed up for their pet care plus to have that included. I tell them that I'll pick him up in 30 minutes and be on our way. I come up there and see they have him in the back and the "scab" in question is a bruise they left on his neck from holding him down to clean his ears. I went to a second vet for another opinion, and they confirmed it was a bruise. It's vile that they have the gal to not only injure my cat but charge me for it as well with their predatory pet care plan. I have sent this into my local news outlets, and I will keep in touch about this matter. This was uncalled for and extremely unprofessional.

I wrote a bad review, they responded with a generic write to your email and we will discuss...I STILL have not heard from anyone! Banfield truly doesn't care about the owners! This has opened my eyes about Banfield and I will continue to spread the word with daily bad reviews adding in that the corporate office doesn't even respond. Don't waste your time writing to "BanfieldCARES" You guys are absolutely terrible!

Disappointed! Received an email stating my dog was behind on vaccines. Made appointment only to get there and have one vaccine needed. Left my appointment today as I was given sample pain medication for my dog and get charged for samples. The girl at the desk went to charge me only to tell me she had no idea what the charges were for! Come on seriously! When I called to inquire I was told her way of saying samples is a dry run for 2 weeks then return to pay for blood work. Possibly one should advise the patient of cost of drug instead of offering samples

I just had the WORST experience I have ever had with a vet clinic at your Kingwood facility located at 4521 Kingwood Drive.  On June 2, 2026 I noticed my little dog's ear was swollen and somewhat firm.  I got online to make an appointment at your Kingwood location as my dog's usual vet is in downtown Houston and not available.  I made the appointment for 5:00 pm. I showed up on time and with my pet's records (on my phone) and I was told their "system was down" and my pet could not be seen.  I was asked if I could "drop him off in the morning."   I said I was not sure if it was an emergency and that I couldn't really come back in the morning.   I then asked why the vet could not see my dog without the computer working, as this did not make any sense.  She said she could not pull up procedures or prices.  Is there not a system in place at Banfield where vets can see sick or injured animals and then call in to corporate for prices or bill the next day?   The woman behind the counter talking to me was clearly frustrated and got very annoyed with me and I told her I just did not understand her poor attitude.  My dog is clearly injured or sick and he needed help.  She said the doctor was on the phone and I could just wait to talk to her, but there was nothing she could do.  I told her when I am at work and my computers are down or the internet is not working, I can still take care of my clients.  If your system is so sensitive that sick or injured pets cannot be seen with a "down system", you all need a new system for emergencies or you should not be in the pet health business.   That counter clerk was so rude, unsympathetic, and uncaring that I just left to find a new after-hours vet/hospital.  I will never go back to nor recommend a Banfield clinic nor the vet at that clinic.  That location and the staff should not be in the pet healthcare business.   I did call the 800 number for Banfield customer service and the gentleman who answered the phone and talked to me about my experience was very kind and understanding and he was amazing.  That man deserves a raise and a promotion, but the entire Kingwood staff should be fired.

Horrible place to take your pet. They can't even keep up when my dogs shots are due. I get it to show that they're due, and then when I go there, they tell me they're not due. Also my dogs first teeth cleaning I was told that he DIED under anastasia . I was told that they would use a different anesthesia.The next time. When I took him back again for his teeth, cleaning, I was concerned about him DYING can they tell me that he didn't die with another issue. There's all these different things going on.In my life, when they gave him this anesthesia this time, he had issue that im still don't quite understand ,something about his heart rate dropped and they had to give him some medication. I canceled my the dental plans, but they kept insisting that I need to bring him back again for a dental cleaning. I ended up canceling the whole insurance after they were couldn't kerp up with his vaccination

Appointments are available for drop offs only on MOORESVILLE NC, if you need in person appointments you have to call 5-10 business days to see if a doctor is available. Do this sounds right to any one? I don’t think so plus you call the Banfield phone number 8668947927 to cancel the subscription and get a refund they declined it. This subscription is not a good business practice they are horrible.

I used to recommend this place to everyone ( I’ve been a customer over 20 yrs ) now they just want money money money !!!! The vets care but the policies don’t allow for that unless your checkbook is open . This has been getting worse for a couple years now but recently my dog had a rather serious eye injury and was seen after all the up charges for tests and scripts ( I had a wellness plan with them ) he was sent home. The next day he got a lot worse and it actually scared me . When I called to have him seen again I was told the next appt was almost 7 days away and to take him to the ER. When I mentioned the plan I was told it wasn’t insurance and basically told to bug off . The plan would cover the visit so I wasn't allowed to use what I’m paying for . He’s fine now because of a specialist . Today I went to get him an allergy shot and was turned away because they say his account is in collections, they just took the final payment for the year out 2 weeks ago !!! I turned off auto renew and found another vet so I guess that’s money they won’t get so they just cut you off!!! If your looking for pet insurance don’t go here !!!!! Get a pet insurance policy with a wellness clause, it’s the same amount of money and you get reimbursed and you can go anywhere!

Very disappointing experience at Banfield on Coral Way in Miami. After more than 5 years as loyal customers, we were treated with disrespect and unprofessionalism. An employee named Vannessa refused to provide her last name and was extremely dismissive. It felt like the focus was more on selling unnecessary services than actually caring about pets and customers. We left frustrated and upset. Because of this experience, I’m canceling my wellness plan and will not be returning.