Banfield Pet HospitalReviews of banfield.com

The vet was unable to to answer questions another vet at another facility was able to answer quickly, & we were told at Banfield that they did not have the ability to treat our dog. Thank goodness we took her to a different clinic! We still have to pay for the wellness package even though they are unable to help our dog and we will no longer be using them. We are so disappointed.

Get a Lemonade pet insurance or your own pet insurance instead of the wellness plan you will regret it. The wellness plan doesn’t cover anything but the visits and banfield only cares about MONEY not your pet. They diagnose your pet wrongly and try to charge a lot for any little thing they find. I heard this from a vet that quit banfield because they where only after the pet owners money and of course who isn’t going to pay for their furry baby’s health if they don’t have a choice. Find a true vet who cares NOT BANFIELD.

1 star just because I had to leave something. If your pet dies your plan doesn't any "discount " goes away if you try to cancel. It is a terrible business people at the front counter have little to no knowledge of what's going on. I don't think I have ever seen the same vet more then 2 times. I've been a customer for years with multiple pets and as soon as I pay off the plans I'm under now I'll never use them again. 1 of the plans I'm paying for is for a deceased pet.

****UPDATE 10-27-22**** DO NOT PURCHASE AN OPTIMUM WELLNESS PLAN IT HOLDS NO VALUE WHEN YOUR PET NEEDS CARE OUTSIDE OF VACCINATIONS!!! YOU ARE NOT A PRIORITY IF YOUR PET BECOMES ILL AND YOU WILL BE SENT ELSEWHERE AND CHARGED OUTSIDE THE PLAN. THE RESPONSE BELOW TO MY REVIEW IS A BOT/AUTO GENERATED ANSWER AND YOU WILL SEE THE SAME RESPONSE AGAIN AND AGAIN. YOU WANT MY PHONE NUMBER - LOOK IT UP! I HAVE BEEN A CUSTOMER FOR ALMOST 9 YEARS. MY NUMBER, MY PETS NAMES, EMAIL, ADDRESS IS ALL AVAILABLE. ASKING ME TO REACH OUT TO THEM AFTER READING MY REVIEW JUST SHOWS HOW LITTLE BANFIELD CARES ABOUT CUSTOMER SERVICE AND/OR OUR PETS. BUYER BEWARE! Received a call today from Dr. Sanders, who we have never worked with, to discuss a review I had written after losing our sweet dog Baxter. Again, our warning is this DO NOT purchase an Optimum Wellness Plan. Banfield is a business and does care for your pet or you. If you have an emergency you will be sent elsewhere and charged additional premiums outside of what you believe to be protection for your pet. If your pet dies you will have the monthly reminder of your loss as you continue to pay for coverage that will never be used. SCAM!!!!!! I see there was a reply from Banfield. I previously replied to this same message on another review and have never heard from anyone. I believe the response is to sway others to make it appear Banfield wants to remedy the situation. The fact of the matter is Banfield does not care, they do not listen and nothing changes. We will non renew our plan for our 2nd dog who remains on the Optimum Wellness Plan. We were treated terribly when we needed help and we will have the reminder of that for the next 8 months as we pay for our dead dogs Wellness Plan!

DO NOT TAKE YOUR PET HERE. I cannot put into words how disappointed and angry I am with this joke of an animal clinic. This place is a complete sham and they are not conducting the exams and treatment they claim to be doing. I sincerely encourage pet owners to take their pets elsewhere. We recently left Banfield and began going to District Vet due to concerning treatment and service (or lack thereof) received at Banfield. Upon taking her to District Vet, we were informed of several health issues with our cat that had never been mentioned in our two years taking our cat to Banfield – notably a tumor that was found and severe gingivitis which we were advised has become so bad that we must schedule tooth extraction. District Vet identified these issues in one visit consisting of a routine physical exam – why these were not identified through the routine physical exams at Banfield (that they claim to be doing) in the years we’ve been going there, I have no idea. Based on this and several other recent issues, I’m convinced these exams have not been happening at all. I’m under the impression that this animal clinic is not actually conducting thorough pet exams / treatment. The fact that you still have to schedule an appointment time, yet drop your pet off for a full day is beyond me. I understood this during covid but I think this is being used as a way to get as many pets in as possible, without following through with proper exams, just to bring in the $$. Beyond the issues mentioned above, it took us a week to simply get any information as to what exams/treatments occurred during her most recent visit. I followed up every single day for a week until I finally got to speak with the vet and view the medical summary. Per the medical summary finally provided, I saw that several tests we requested were blatantly not completed. When I asked why, they said she was “too fussy”, yet I was still charged for the visit. There were several inconsistencies in their responses to this and my other questions, leading me to believe I believe this was a flat out lie. I suspect that they just did not get around to doing it because we went to go pick her up at closing time she “wasn’t ready” leading us to think she had been sitting at the clinic all day without being looked at until we were there to pick her up. On top of all this, our cat has been dealing with a reoccurring ear infection for years – this place has no intention of identifying the underlying issue and what's causing it, but simply charging us for continuous labs and ear drop medications to "treat". I was clearly upset about all of the above, and was told that the regional manager (or some title to that effect) would follow up with me – never got a call. These people clearly do not give a sh!t about your pets. If you’ve made it this far, hopefully you’re convinced to do yourself and your pet a favor and not step foot in this establishment. Beyond helping fellow pet owners, I’m hoping this triggers some kind of a response from Banfield, because calling and emailing has gotten me nowhere, HA.

I took my puppy to Banfield in November 2021 and was told that I would be contacted regarding his care. They contacted me and told me that he needed antibiotics along with a medication that people take for ulcers in the esophagus. Over 800.00 later, I was told that if I joined the Wellness plan it would cost me a little over 200.00. I gave my puppy the antibiotics for two days and his mouth was not clearing up. I took him to his regular veterinarian, and found out that he was on the wrong medication. I got him on the right medication from his vet and his mouth cleared up in no time. At this point, I was locked into the Wellness plan and wanted it cancel it but it would have cost me over 800. I called them today and was told that it was not up until May 2023. I demanded that I cancel my wellness plan but still had to pay a substantial amount. Banfield is a scam and the vets must be right out of school. I will never take my dog there again.

Horrible this company is bad service. Negligent team and unethical billing plans. We took our puppy to Banfield Pet, we left him at 11:00 am by appointment, and the night before he was given a dose (a pill) of Trazodone and another two hours before the appointment as directed by the veterinarian, so that he arrived "supposedly" calm. They told me that they would call me in 4 to 6 hours. I didn't receive any call and I decided to go to the Hospital, I asked if everything was fine and at the counter, they told me that everything was fine and that it was almost ready. An hour later I went back in, and the doctor came out and told me that they hadn't been able to do anything because the puppy wouldn't let do anything. And they kept him in a cage without food or water for 7 hours. At the time I told them that after 1 or 2 hours they couldn't do anything. Why? They had not called me, they waited 7 hours to tell me that they would not do anything to him. Of course, I am very angry, it bothered me a lot and I have decided to cancel my membership. Don't waste your money.

I cannot even begin to explain how horrible this company is. There needs to be a class action lawsuit filed against their negligent team and unethical billing plans. Someone please start a GoFundMe to figure out how to shut them down.