Banfield Pet HospitalReviews of banfield.com

If you have any billing issues, you will have to wait 30-45 minutes to talk to a real person. This has been my experience the past 4 times I've called in. They make canceling your membership extremely difficult and I believe it's to prevent you from doing so. This last call I was on hold for 45 minutes.

I just don't feel it is worth the money. Everytime I go I see a different doctor. I am not allowed to go back when they are doing exam. Also don't like the fact that the doctor discusses your dogs exam in the lobby where everyone can hear. Don't waste your money. Find a local veterinarian to assist with your dog's needs.

Avoid this scam at all costs!!! They push the "pet wellness" plan. We signed up for it after ONE visit. We paid the bill for that ONE visit the day of services, and then decided not to do the monthly charges. (Note that the monthly charge had not yet taken effect.) Yes, as reviewers have said, they REFUSE to cancel!! Even if you haven't even used the "services" yet. I had my bank refuse the charges, and Banfield still kept calling, harassing, and mailing me!! Their representative actually just said, "You borrowed money from us!!" What in the mafia kind of "company" is this?? Everyone who has been scammed by this company needs to do a class-action lawsuit against them. They KNOW what they're doing, and they will do it as long as they get away with it.

When using website to make it appt, it never enters into their system. I have to call and make a appt (which they ask if I tried the website) and then 1/2 the time they call me back and cancel my appt. Not to mention every visit is a sales pitch for items you don't need or want. For example, they offered to add $6.99 to my monthly cost to account for ProHeart treatment. That cost less than $60 per dose and they would be getting about extra $40 per year from me if I did that. It also seems like the prices go up and services are removed or moved to higher priced tier of care. I have to stress the only reason I come here, is because they are open on saturdays (although that has been iffy lately as well).

"I took my puppy to Banfield Veterinary Hospital on March 14th, 2023 located at Watchung NJ for his rabies vaccine and worming. When I called to make the appointment, I was told it would take a maximum of two hours. However, when I dropped off my puppy at 9:10am and returned two hours later, I was informed that he would not be ready until 5 pm - almost 8 hours later. I am extremely disappointed with the quality of service provided by the veterinary and the front receptionists. Not only were they rude, unprofessional, and arrogant, but they were also unable to keep to their schedule. Despite never being offered a 30-minute appointment, I never saw the veterinarian, and both receptionists were clueless and unable to provide relevant information. I would give this place zero stars if I could and will not be recommending it to anyone in need of veterinary services."

Banfield is the absolute worst! They dont care about your pets! I would advise you to take your pet to a real vet.

During a visit to Banfield Greenburgh in 2022 Sasha was found to have an elevated alk phos level, the doctor instructed me to keep an eye on it. During her annual visit on 1/7/23 Sasha’s alk phos had more than quadrupled and was now >1900. Dr. Gordon prescribed a low fat diet, Denamarin and to return in one month to repeat labs. Dr. Gordon suggested that we should start with the least invasive treatment (diet and meds) if we don’t see an improvement then we would have a diagnostic ultrasound; I agreed and we scheduled a follow up appointment on 2/16/23. On 2/7 Sasha injured herself and was seen at an emergency room where her labs were repeated and alk phos was now >2000. I called banfield (as we had an appt already scheduled on 2/16 for repeat labs) and informed them that Sasha’s levels hadn’t improved with a strict diet and meds and that we should proceed with the ultrasound. I was told of the cost and received a callback a short time later that the tech was available on the 16th and to drop Sasha off at 0745. I arrive as instructed and drop her off, I was told that the tech would be there between 1030-noon and the doctor would call me immediately afterwards. I asked Jeanine (front desk registration) “Are you sure?” Because my visit in January was stained with a lack of communication, transparency, honesty, and professionalism (I can explain my concerns with that visit via phone call). I chose to return to banfield after that visit only because I received a second opinion that was in complete agreement with Dr. Gordon’s suggested plan of care. Jeanine assured me that Dr. Gordon would call post ultrasound. At 1209 I hadn’t heard from anyone (and was told the tech would arrive between 10-noon) so I called. Jeanine told me the Dr. would call me within 30 minutes; I again expressed concern because the last appt left me feeling unheard and without information and results that I’d paid for; again I was assured within 30 minutes I’d receive a call. I suggested that I could just come up there and speak to him in person and was advised not to and he would call shortly. By 1500…no call, I arrive to banfield apx 1515 ask for Dr. Gordon (he has now left the building on his lunch break). I ask to speak to a manager and I’m taken to Diane (manager in training). I explain my concerns dating back to the previous visit. Diane explained that indeed the ultrasound had been completed because “I helped hold Sasha down for the scan and the technician suggested cytology testing.” I told her yes, how long for the results, and was told it hadn’t been done “because we didn’t have permission.” I asked “Why on earth didn’t someone call, we came for a diagnostic study?” Diane explained that she didn’t know and Dr. Gordon would call upon his return. I pay for the ultrasound, leave, and once again await a phone call from Dr. Gordan. Dr. Gordan called at 1544 and explained that a “large mass” was found on her liver (which wasn’t a surprise for me given the persistent elevated alk phos) along with multiple small kidney stones. He then explained that fluids weren’t collected because coags hadn’t been obtained prior to the ultrasound and that I would need to return, pay for another ultrasound so the specimen could be obtained via ultrasound. I asked “Why on earth wasn’t this done today as this was meant to be a diagnostic procedure?” He then responded “Good question” and asked “What doctor did you see in January?” I explained that we saw him and agreed upon the treatment plan. He then explained that “I didn’t know Sasha was on the schedule or I would have scheduled the coags.” He then explained that he would speak to leadership regarding covering the cost of the the next ultrasound due to this “oversight”. I attempted to explain that was a great start but this encompasses so much more! One missed day of work, now will turn into two days. Increased stress while waiting on the second ultrasound THEN awaiting cytology results before discussing a treatment plan. My concerns seemed to fall on deaf ears as Dr. Gordan attempted to shift responsibility for this delay of care to front desk staff and scheduling. Again, I asked to speak with Diane and voiced by extreme disappointment, concerns and lack of comfort proceeding with banfield. I’d like either the ultrasound guided cytology cost be absorbed by banfield due to lack of communication or a refund of the ultrasound yesterday so that we can seek care somewhere else (the latter being by preference). Although Diane assured me she would work on a resolution she encouraged me to also reach out to corporate to expedite the process. No response to date.

The vets at the Goodlettsville Banfield Hospital told us my 9-month-old puppy was suffering nausea and GERD and told us to give him Pepcid, etc. We took him to an actual vet, and as it turns out, he has epilepsy. Devastating, but at least we can move forward. AVOID BANFIELD AT ALL COST!